Consumer
It is awsome
It is awsome. I was using it on my almost whole body and i can see such an amazing results really loved it.
Founded in 2013, Ulike is a global beauty technology company specializing in at-home IPL hair removal devices. With more than 4 million units sold across 17 countries, we are committed to making effective, comfortable, and convenient hair removal more accessible to customers around the world. Our products are designed to help women and men manage unwanted body hair at home while enjoying a professional-quality experience without the time and cost of frequent salon visits. ◆ OUR TECHNOLOGY — Research and development are at the heart of Ulike. We continuously invest in product innovation, safety testing, performance improvements, and customer experience. Ulike is best known for its patented Sapphire Ice-Cooling technology, which helps keep the treatment window cool against the skin during use and makes the IPL hair removal experience more comfortable. Our devices combine advanced IPL technology, cooling features, multiple intensity settings, and user-friendly designs to support consistent at-home hair removal routines. ◆ OUR VISION — Ulike aims to improve the experience of hair removal both during and after treatment. We believe customers should be able to care for unwanted body hair wherever and whenever it is convenient for them. By developing practical and cost-effective at-home beauty solutions, we hope to bring professional-quality hair removal technology into more homes. ◆ OUR PRODUCTS — Each generation of Ulike IPL devices reflects our continued focus on comfort, performance, convenience, and ease of use. Through ongoing research, product testing, and customer feedback, we continue to improve our product design and technology. Our range of at-home IPL hair removal devices is designed for different treatment needs, body areas, and personal routines. ◆ CUSTOMER SUPPORT — We are committed to supporting customers before and after their purchases. For orders placed through the Ulike official website, product questions, delivery enquiries, returns, refunds, warranty
Ulike (ulike.com) has 806 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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806 approved reviews, newest moderated first
Consumer
It is awsome. I was using it on my almost whole body and i can see such an amazing results really loved it.
Charlotte S.
I've been using the most recent uLike for just over 6 weeks now, as instructed, and I have to say that the claims online that you'll start to see a significant difference in as little as 3 weeks seem a bit over hyped to me. I've been using the laser on my underarms and haven't seen any difference as yet. So it's a little disappointing. I'll keep going and hope to see some difference by 12 weeks. Overall, I would say its a nicely designed product but with quite a fair amount of overhype with regards to the possible results
Response from UlikeOct 20, 2023
Hi Charlotte, Thank you for sharing your experience with the ULike device. We appreciate your honest feedback and are sorry to hear that you haven't experienced the expected results yet. Your input is valuable in helping us improve our product and manage expectations more effectively. We hope you'll see some positive changes in the coming weeks. 😊 One of our lovely CS assistants has contacted you via email to provide some guidance. Please feel free to reach out to our customer support team if you have any further concerns or questions. Thank you for your support. 🌟
Student19
UPDATE: the company attempted to blackmail me into deleting this review in exchange for a 50% refund when I am entitled to a full refund because they sent a defective product. Also, despite saying they would cover shipping, they expect me to pay. This company is hell. Original complaint: This has been a week's worth of trouble. The set I purchased had missing items crucial for proper use. I suspected the item had been tampered with and told the customer service team that I wanted a refund. Instead, they offered me a partial refund for a product I feared, if used, would damage my skin. When I made it clear that I will not accept anything less than a full refund because of their product error, they said the refund and shipping would be at no cost to myself. However, they sent instructions to arrange the returns myself and the courier webpage was not accessible. I've emailed customer service and have not received any response. I was excited about the product, having heard good things but I am UNIMPRESSED. I hope other buyers have a better experience but I would not wish this on my worst enemy!
Response from UlikeOct 11, 2023
Hi Student19, We appreciate your feedback and would like to address the issues you've raised. Firstly, we regret any inconvenience you experienced and assure you that our aim is to resolve any concerns promptly and fairly. Regarding the missing items in your order, we understand your frustration and concern. We apologize for any inconvenience caused. Our intention has always been to assist you to the best of our abilities. You mentioned your preference for a full refund due to a product error. We do acknowledge your request, and in the effort to expedite the resolution, we initially offered a 50% refund, considering the challenges you mentioned about the return process. We want to clarify that our intention was never to pressure you or demand anything in exchange for a review change. We apologize if our communication led to that impression, as it was not our intent. As for the return process, we understand the difficulties it might pose. We appreciate your feedback regarding the courier webpage, and we're actively working to improve this aspect of our service. Please accept our apologies for any inconvenience caused by this. We value all our customers and their experiences, and we're dedicated to providing the best service possible. We hope to resolve this matter to your satisfaction. Please do not hesitate to contact us at [email protected] if you have any further concerns or require assistance. Thank you for your understanding.
Caroline
I started using the Ulike Sapphire Air3 in July. It has worked really well. The flat and cool surface is the reason I purchased this IPL over others and it truly does help. The device itself gets warm if you use it for a while but where the light is coming from stays cool. I started seeing results in 4 weeks but to completely get rid of the hair I have been consistently using it. My leg hair is completely gone and my armpits are almost gone just a couple more sessions to go!
Michelle G.
Al inicio estaba muy insegura de si tenía bueno resultados, pero hasta ahora, es mucho menos el vello que crece. Estoy encantada con el producto
Anjuli J.
I paid for the Sapphire Air 3 IPL, it was delivered by the courier to an address OTHER THAN MINE, NOT DELIVERED TO ME or my correctly provided ADDRESS, and Ulike are blaming this on me, and won’t refund me. It’s just not worth it. So many cheaper, very good IPL machines can be bought from more trusted companies in the UK. Also, be aware that they have restocking fees, small prints about whether or not, and how much of your money back you can get even if their product is faulty. Truly not worth it.
Angela M.
The Sapphire Air3 is amazing! I didn't have high expectations, but it's painless and effective. It's easy to use and the directions are written clearly, so they're easy to follow. Definitely recommend this product and the wonderful company that makes it!
Katie W.
This product works well. It is quick and painless. It was worth the money.