UlikeReviews of ulike.com

Response from UlikeNov 14, 2023

Hi Eli, Thank you for bringing your experience to our attention, and we sincerely apologize for any frustration caused by the challenges you've faced with our return process. Your feedback is invaluable as we strive to improve our services. We understand your concern regarding the return process for Canadian customers. Currently, we are in the process of establishing our Canadian division and warehouse, which has temporarily impacted our ability to provide return receipts for Canadian returns. We sincerely apologize for any inconvenience this may have caused. Iris is aware of your situation, and our team is actively working to find a solution that ensures you receive the full refund you are entitled to within our 90-day money-back guarantee. To expedite the resolution process, could you please provide us with your order number or contact information via private message? We appreciate your understanding during this transitional period, and we are committed to rectifying the issues you've encountered. We value your trust and are taking steps to streamline our processes to prevent similar situations in the future. Thank you for your patience, and we look forward to resolving this matter to your satisfaction.

Response from UlikeNov 14, 2023

Hi Sabrina, We appreciate you taking the time to share your concerns, and we're genuinely sorry to hear about your experience with our product. We understand the frustration you're feeling, and we want to address your concerns promptly. We want to clarify that we do offer a 90-day hair-free return policy. However, results can vary due to factors like hair and skin color compatibility, adherence to recommended frequency, and correct usage. We strive to provide the best solutions for our customers, and we regret that the product did not meet your expectations. We acknowledge that there may be some misunderstanding, and we want to make things right. We are unable to locate your order information through your name, but if you could contact us via email with your order details, we will investigate your case thoroughly. Our team is committed to ensuring your satisfaction, and we will do our best to find a suitable resolution. Please reach out to us at [email protected] with your order number or any relevant details, and we'll work to address your concerns promptly. Once again, we apologize for any inconvenience, and we appreciate your understanding as we strive to improve our products and services. XoXo~

Response from UlikeOct 23, 2023

Hi SW, we appreciate your concern and take the authenticity of our reviews very seriously. The reviews left by these buyers are certified purchases on our website, and you can check them out for yourself. We value genuine feedback and strive to provide an honest representation of our product's capabilities. We encourage all our customers to share their authentic experiences, be they positive or negative. If you have any specific concerns or suggestions, please feel free to reach out to our customer support team directly at [email protected] or [email protected]. We are committed to ensuring transparency and trust in all our interactions. Thank you for bringing this to our attention.

Response from UlikeOct 20, 2023

Hi Nerisha, thanks so much for sharing your update and experience with the Ulike IPL! We're thrilled to hear that the Ulike IPL has made a remarkable difference in your hair removal routine. It's truly gratifying to see the positive impact it has had on you. We're confident that with consistent use, you'll continue to witness even more impressive results. Thank you once again for choosing Ulike, and we're here to support you every step of the way.😘🌈