Ildiko
Best purchase I've ever done
I bought ulike air 3 , and it works great! I'm on week 4 now, and there's barely any hair left! Highly recommended to everyone. Wish it had been around when I was younger, pcos didn't make it easy for me
Founded in 2013, Ulike is a global beauty technology company specializing in at-home IPL hair removal devices. With more than 4 million units sold across 17 countries, we are committed to making effective, comfortable, and convenient hair removal more accessible to customers around the world. Our products are designed to help women and men manage unwanted body hair at home while enjoying a professional-quality experience without the time and cost of frequent salon visits. ◆ OUR TECHNOLOGY — Research and development are at the heart of Ulike. We continuously invest in product innovation, safety testing, performance improvements, and customer experience. Ulike is best known for its patented Sapphire Ice-Cooling technology, which helps keep the treatment window cool against the skin during use and makes the IPL hair removal experience more comfortable. Our devices combine advanced IPL technology, cooling features, multiple intensity settings, and user-friendly designs to support consistent at-home hair removal routines. ◆ OUR VISION — Ulike aims to improve the experience of hair removal both during and after treatment. We believe customers should be able to care for unwanted body hair wherever and whenever it is convenient for them. By developing practical and cost-effective at-home beauty solutions, we hope to bring professional-quality hair removal technology into more homes. ◆ OUR PRODUCTS — Each generation of Ulike IPL devices reflects our continued focus on comfort, performance, convenience, and ease of use. Through ongoing research, product testing, and customer feedback, we continue to improve our product design and technology. Our range of at-home IPL hair removal devices is designed for different treatment needs, body areas, and personal routines. ◆ CUSTOMER SUPPORT — We are committed to supporting customers before and after their purchases. For orders placed through the Ulike official website, product questions, delivery enquiries, returns, refunds, warranty
Ulike (ulike.com) has 806 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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806 approved reviews, newest moderated first
Ildiko
I bought ulike air 3 , and it works great! I'm on week 4 now, and there's barely any hair left! Highly recommended to everyone. Wish it had been around when I was younger, pcos didn't make it easy for me
Newman
Definitely noticed a difference! No pain! Easy to use! Comes in lovely packaging!
Sergey
I have both products Ulike Air 10 and Ulike saphire 3. Air 10 is amazing. Absolutely happy with it. Using once a week. It stops hair growing really good.
Samantha
I purchased the Ulike Sapphire Air 3. I was cautiously optimistic about the results I would achieve. This product has surpassed my expectations. I used it as instructed for a month and have almost no hair regrowth on my arms, legs and armpits! My skin is so smooth and the time saved not having to shave is a game changer. I would definitely recommend this product.
Leah M.
I recently interacted with the customer service team at ULIKE, and the experience was outstanding. They responded promptly to my inquiry and provided thorough, helpful answers. When I encountered a minor issue with my order, they resolved it quickly and efficiently, following up to ensure my satisfaction. The team’s professionalism, knowledge, and personal touch made me feel truly valued as a customer. I highly recommend ULIKE for their top-notch customer service. Thank you, ULIKE for going above and beyond!
P M.
Purchased the Air10 and have been using it for just 1 week. Very easy to use thanks to the very precise instructions. Shipping was quite quick and the Product was packaged perfectly. Also, Customer Service responded quickly when I had an inquiry. It's only been a week with the product, so I plan on continued use to see the full effect, but so far I have been very pleased with the product and organization.
Rebecca E.
I bought the Ulike Air 10 IPL Hair Removal Handset in April. I have used it serval times and each time the device over heats and switches it’s self off. As someone who knows a lot about consumer products and the safety standards needed, it’s alarming to me that the device over heats after only a few minutes that it needs to turn itself off. I have been contacting the company over the weekend wanting to send the device back and get a refund only to see I’m potentially going to be charged 10% of the original order value for the companies failing to supply me with a working product (read companies refund policy) As someone who runs a product based business I think this is despicable. Please answer my emails and arrange for my refund to be processed.
Response from UlikeJun 3, 2024
Dear Rebecca, Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience and distress caused by the overheating of your Ulike Air 10 IPL Hair Removal Handset. Your safety and satisfaction are our top priorities, and we are deeply concerned to hear about your experience. We understand your frustration regarding the device overheating and the subsequent automatic shutdown. This is certainly not the standard we strive for. Regarding your refund, we understand your frustration with the 10% charge mentioned in our refund policy. Given the circumstances and the defective nature of the product, we will waive this fee and ensure that you receive a full refund. We have verified your order and are pleased to inform you that your return has been processed, and a full 100% refund has been issued. You should see the refund reflected in your account shortly. Thank you for bringing this matter to our attention, and we apologize for any inconvenience caused. Best Regards, Emma Johnson Ulike CS Team
Linda C.
Customer service is a joke ! I ordered May 3, 2024. Today is May 18th, was given 4 to 7 day shipping, and here we are np product. After 7 business days I started calling customer service to ask where my bday/ Mother’s Day gift was. They lied to me every single phone call. I spoke with two different customer service agents who were supposed to call me back, still waiting. On the 17th I demanded they cancel my order. I was told they did and issued a refund. We will see at this point I’m so disgusted with the lies !!! I Don’t want the product. UPDATE. After more phone calls and a better business complaint, today is June 13 and I do not have the product or a refund.! This just continues the lies and false information I’ve been given. !!!!!
Response from UlikeJun 3, 2024
Hi Linda, We sincerely apologize for the frustration and inconvenience you have experienced with your order. We understand how important timely delivery is, especially for a special occasion like a birthday or Mother's Day. We want to clarify that your order, placed on May 3, 2024, was part of a pre-sale with a stated shipping time of 7 business days. This information was provided on the item page and in your order confirmation. We apologize if this was not clear, and for any confusion it may have caused. Our customer service team strives to provide accurate and helpful information, and we regret that your experience did not reflect this. We are currently reviewing your interactions with our team to address any shortcomings and ensure this does not happen again. We have processed your cancellation request and issued a refund as promised. You should see the refunded amount in your account shortly. We appreciate your feedback and the opportunity to improve our services. If you have any further questions or need additional assistance, please do not hesitate to contact us directly at [Your Contact Information]. Thank you for your patience and understanding. Best regards, Emma Johnson Customer Service Manager Ulike CS Team