Iulia
I bought the Ulike air 10 almost…
I bought the Ulike air 10 almost 2months ago.., and I’m very happy with. I can see results now , I only shave my legs once a week and it’s still look better.I would recommend!!👍👍
Founded in 2013, Ulike is a global beauty technology company specializing in at-home IPL hair removal devices. With more than 4 million units sold across 17 countries, we are committed to making effective, comfortable, and convenient hair removal more accessible to customers around the world. Our products are designed to help women and men manage unwanted body hair at home while enjoying a professional-quality experience without the time and cost of frequent salon visits. ◆ OUR TECHNOLOGY — Research and development are at the heart of Ulike. We continuously invest in product innovation, safety testing, performance improvements, and customer experience. Ulike is best known for its patented Sapphire Ice-Cooling technology, which helps keep the treatment window cool against the skin during use and makes the IPL hair removal experience more comfortable. Our devices combine advanced IPL technology, cooling features, multiple intensity settings, and user-friendly designs to support consistent at-home hair removal routines. ◆ OUR VISION — Ulike aims to improve the experience of hair removal both during and after treatment. We believe customers should be able to care for unwanted body hair wherever and whenever it is convenient for them. By developing practical and cost-effective at-home beauty solutions, we hope to bring professional-quality hair removal technology into more homes. ◆ OUR PRODUCTS — Each generation of Ulike IPL devices reflects our continued focus on comfort, performance, convenience, and ease of use. Through ongoing research, product testing, and customer feedback, we continue to improve our product design and technology. Our range of at-home IPL hair removal devices is designed for different treatment needs, body areas, and personal routines. ◆ CUSTOMER SUPPORT — We are committed to supporting customers before and after their purchases. For orders placed through the Ulike official website, product questions, delivery enquiries, returns, refunds, warranty
Ulike (ulike.com) has 806 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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806 approved reviews, newest moderated first
Iulia
I bought the Ulike air 10 almost 2months ago.., and I’m very happy with. I can see results now , I only shave my legs once a week and it’s still look better.I would recommend!!👍👍
Chiara
Update after two years I confirm everything I said on my previous review. The hair never grew back, I was never assiduous or costant, and I've stopped using it every week after six months and the hair it eliminated never grew back. I'll start using again lol ---------------------------------- I bought the Ulike 10 after watching a video on YouTube. I did some research on other social media to check it wasn't another influencer device. I saw some real pics of before/after on reddit and those convinced me on buying it. I was a little skeptical, but I used it as directed: 3 times/week for the first three months. I've used it on all my body: the more critical areas were armpits and chin. I'm serious when I say I could see the first results after only a couple of weeks. The hair would grow a lot slower and were fewer. Now I've used it for a little over two months and I have to shave my armpits every couple of weeks. Same for my legs. The results aren't as amazing for my chin, but honestly now I have to shave every three days while I had to shave every other day before and the hair were a lot more visible, also I have pcos so I knew it would be a little bit harder. My upper lip on the contrary is completely hairless now! I'm so happy with the Ulike, I can't stop recommending it. I know that the fact that is advertised by influencers can seem a little sus, but I assure you it is a great device!
Chloe P.
I bought the Ulike laser hair removal treatment a few months ago now and to be honest I haven’t been 100% consistent, but I’m still seeing great results!!! I used to have to shave my legs twice a week whereas now it’s once every two. The laser comes with a razor so that you can have a clean shave before using as well as a pair of sunglasses to protect your eyes. The packaging is so cute and honestly feels like you’ve just purchased a designer handbag as it comes with its own little dust bag. I cannot recommend this product enough!!! It’s pain free but I would say if you use it on the super high speed and it hurts a little bit, use it after a nice hot shower and you can’t feel it at all!!!!
Dani T.
I just bought the Like 10 version with the sapphire glass preventing from additional burns in hair removal, and it works as it shows in advertisments, very smooth, does not hurt at all, and the results are shown 3-4 weeks after usage, definitely for that price you won't find a better one.
hayate J.
I bought the new Ulike Air 10, I paid £269. I used it religiously as instructed for 6/7 weeks but I see no changes. I reached out to the company because they offer a 90 days return policy if not satisfied and the policy online says for the return to be accepted they need to see pictures, but they never asked me for pictures. First, they tried to negotiate a 30% refund, then it went to 40% but I refused since the product isn’t working I just want my money back. They said they will inspect the item once they receive it. The thing is the item was used so what are they inspecting? I challenged them about that and after a lot of back and forth they kept saying the same thing over and over, they refused to give me a straight answer. They did send a free label with an address in the UK and they kept saying it will be inspected I open reception. So I opened a dispute with PayPal but this time they said I will only get a refund if I send the item back to a Hong Kong address at my own cost. in the meantime PayPal has told me that the address on the free label provided is not valid, so I have to send it to HongKong if I want my refund. So beware….
Response from UlikeJul 9, 2024
Hi hayate, We understand how frustrating it can be when a product does not deliver the expected results, especially after investing time and money. We appreciate your detailed feedback and would like to address your concerns: 1. Consistency and Duration: While regular use is essential, it often takes several weeks to see noticeable results. We recommend continuing the treatments consistently over a longer period. 2. Skin and Hair Type: Our device works best on certain skin tones and hair types. Dark hair typically responds well, but results can vary. If your hair is particularly stubborn, it may require more treatments. 3. Usage Tips: Ensure you are using the device as per the instructions. For the best results, the area should be clean-shaven before treatment. Use the highest comfortable intensity level and avoid sun exposure on treated areas. Regarding the return process, we apologize for any confusion and inconvenience caused. Our policy requires an inspection of returned items to ensure they are in good condition for a refund. The initial UK address was intended to facilitate returns, but due to the issue you raised, we will ensure future clarity in our return instructions. We regret any inconvenience caused by the return address situation. We will work to improve our communication and policies to better serve our customers. In the meantime, we are here to assist you with your return and ensure you receive the support you need. Please reach out to our customer service team directly, and we will do our best to resolve this matter promptly. Thank you for your patience and understanding. Best regards, The Ulike Team
Nathalie B.
Produkt bestellt, Lieferung kam ohne Ware. Leerer Karton. Daraufhin den Kundendienst mindestens 5x kontaktiert, ohne Rückmeldung. Als ich dann endlich Eine Rückmeldung bekam , war es eher ein Hin und Her schreiben, da immer wieder auf jegliche Sachen, die selbe Antwort kam (keinerlei Sinn) ich sollte Beweisfotos des leeren Kartons schicken. Als ich erklärte das ich nach dieser Zeit den Karton weg geschmissen hatte, da sowieso kein Inhalt enthalten war, lautete die Antwort. Sie könne nichts machen! Nun kein Produkt und über 200 Euro weg. Noch nie soetwas erlebt. Es ist sehr traurig zu sehen, wie mit den Kunden umgegangen wird. Als Entschädigung würde ich bei meiner nächsten Bestellung einen Rabatt bekommen. Das macht mich wirklich sprachlos. Richtig unverschämt.
Response from UlikeJul 8, 2024
Hi Nathalie, Thank you for taking the time to share your feedback. We deeply regret the inconvenience you have experienced and appreciate your patience as we work to resolve this matter. We understand your frustration regarding the missing product and the difficulties you faced in contacting our customer service team. We strive to provide excellent service, and it is clear that we fell short in your case. Regarding your claim of receiving an empty box, we take such matters very seriously. Our products undergo stringent quality control checks, including weight verification, to prevent such issues. However, we recognize that problems can still occur, and we apologize for any misunderstanding during our communication. To address your concerns: 1. Contact Attempts:We are sorry to hear that you had trouble reaching us. We aim to respond promptly to all inquiries and will review our processes to ensure better communication. 2. Proof of Issue: We requested photos as part of our standard procedure to assess and verify the situation accurately. We understand that you no longer have the packaging and apologize for any inconvenience this caused. 3. Compensation Offer: Our intention with the discount offer was to provide a form of compensation for your inconvenience. We understand this may not have met your expectations and are truly sorry if it came across as inadequate. To make things right, we would like to send a replacement to you Please contact our customer service team directly at [email protected] and we will expedite this process. Your feedback is invaluable to us, and we will use it to improve our services. We hope to have the opportunity to restore your faith in our company. Sincerely, Ulike CS Team
Krystal B.
Great customer service. They backed up their product when I had an issue and have enjoyed using my item.
Sophie V.
I use my ulike for 15minutes and each time the handheld keeps over heating and turning off. Really disappointed with this product i was extremely excited reading the reviews, however i have not had a good experience unfortunately!
Response from UlikeJul 9, 2024
Hi Sophie, We're really sorry to hear about your experience. This is definitely not up to our standards. Please contact our customer service team at [email protected] so we can arrange a replacement for you. We want to make sure you have a product that works perfectly and meets your expectations. Thank you for bringing this to our attention! Best regards, The Ulike Team