Megan K.
2 faulty devices and no refund
1st item stopped working after about 2 months, they sent me a replacement. Then the 2nd device stopped working after the 2md use with a slightly diffrent error on each device, both utterly useless. They kept sending me return codes that couldn't be used to I had to pay out of picked to return and had to. Chase my refund for almosy a month. When they finally did reply about my refund there is a large ammount Missing. Stay well away!
Response from UlikeAug 22, 2024
Dear Megan， Thank you for bringing this matter to our attention. We sincerely apologize for the difficulties you’ve experienced with the two devices and the challenges you faced in returning them. We understand how frustrating this has been, and we deeply regret the inconvenience it has caused. Your feedback is incredibly valuable to us as it helps us improve our products and services. We are committed to resolving this issue and regaining your trust. I kindly ask that you check the most recent email we sent you. We have escalated your concerns to the relevant team, and they are actively working on resolving the issue with your return shipping costs. Regarding the refund discrepancy, we are reviewing the situation to ensure that you receive the correct amount. We aim to resolve this as quickly as possible and appreciate your patience as we work to make things right. Once again, we sincerely apologize for the trouble you’ve encountered, and we appreciate your understanding. Our goal is to ensure your complete satisfaction, and we are here to assist you with anything else you might need. Thank you for your continued feedback and for allowing us the opportunity to address these concerns. The Ulike Team