AV
The customer service was great in…
The customer service was great in allowing me to change the shipping address.
Founded in 2013, Ulike is a global beauty technology company specializing in at-home IPL hair removal devices. With more than 4 million units sold across 17 countries, we are committed to making effective, comfortable, and convenient hair removal more accessible to customers around the world. Our products are designed to help women and men manage unwanted body hair at home while enjoying a professional-quality experience without the time and cost of frequent salon visits. ◆ OUR TECHNOLOGY — Research and development are at the heart of Ulike. We continuously invest in product innovation, safety testing, performance improvements, and customer experience. Ulike is best known for its patented Sapphire Ice-Cooling technology, which helps keep the treatment window cool against the skin during use and makes the IPL hair removal experience more comfortable. Our devices combine advanced IPL technology, cooling features, multiple intensity settings, and user-friendly designs to support consistent at-home hair removal routines. ◆ OUR VISION — Ulike aims to improve the experience of hair removal both during and after treatment. We believe customers should be able to care for unwanted body hair wherever and whenever it is convenient for them. By developing practical and cost-effective at-home beauty solutions, we hope to bring professional-quality hair removal technology into more homes. ◆ OUR PRODUCTS — Each generation of Ulike IPL devices reflects our continued focus on comfort, performance, convenience, and ease of use. Through ongoing research, product testing, and customer feedback, we continue to improve our product design and technology. Our range of at-home IPL hair removal devices is designed for different treatment needs, body areas, and personal routines. ◆ CUSTOMER SUPPORT — We are committed to supporting customers before and after their purchases. For orders placed through the Ulike official website, product questions, delivery enquiries, returns, refunds, warranty
Ulike (ulike.com) has 806 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Claim this listingHair Care & Styling · Lacey, Washington
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806 approved reviews, newest moderated first
AV
The customer service was great in allowing me to change the shipping address.
Maria
I ordered my Ulike almost 3 months ago and I love it! Wish I would’ve ordered sooner. Slowed down the process of hair growth after 2nd time of usage. I recommend this product to everyone I know. Best investment this summer!
Vaishali S.
I bought ulike air 10 few months back and started the routine according to the mannual, after doing it for 3 weeks straight my hair growth was stopped and I recently got full growth after 3 or 4 months, recently because of my tight schedule i cannot use it but whenever I have time I am using it but I also recently started using it for my facial hairs though I don't have pcod but still u can really see a difference my acne and hyperpigmentation is improving,i love this product... I hope my review will helpful others to clear the doubt about the product.
Angela M.
I was a little uncertain about Ulike. However, after my first device was defective, they immediately replaced the device. The customer service was impeccable. I would not hesitate to purchase again!
Zoe R.
I suffer with PCOS and one of my side effects is very dark hair on my face :'( I have to shave daily, sometimes more than once but still had a "5 o'clock" shadow. I think it was always more noticeable to me but it's a great source anxiety and fear that people see it. I had laser removal in the past which worked a treat but it's so expensive and as my condition is hormonal in nature, it was never going to be permanent. I umm'd and ahhh'd about getting one of these devices and sceptical of the results I would get. I've been using it a little over 3 weeks now and I can honestly say, it's a game changer! The hair is definitely getting less and less and I can feel my confidence growing and growing. I still shave everyday for now but I don't have to go as close so my skin isn't constantly sore and the hair isn't as noticeable after a shave. I will continue to use it and whilst I don't feel I will be able to go a day without shaving this device is really really helping! I would recommend it to any other women who have PCOS and suffer with hursutism. Delivery was quick and it was useful that they accept klarna so I could do the pay in installments option.
sarina Z.
I got this product three months ago, followed the instructions, and I’m super happy with the results! My skin tone is about two shades darker than fair, and it worked great on my armpits, bikini area, and upper lip. I’m really impressed—about 90% of the hair in my bikini area is gone, and 95% from my armpits. For context, I had Alexandrite laser treatment about 10 years ago, so most of my body is hair-free, but I used Ulike on the areas where hair grew back, and it worked like a charm!
Kapasis
I ordered one of their products, but then realized that their prices on the website are actually in USD. Then, I wanted to get a refund with which their Customer Service Associates kindly helped me though it was tough. I've given 3 stars for their big efforts, but their website is absolutely incomplete, inconvenient and does not have any option for your orders. The system and account options are not user-friendly. Secondly, I was confused when reached them out over the phone because I barely heard the person I talked to, and they didn't follow with me over the phone so I was confused with a complete silence during the call😅 And on top of that to get a refund it takes from 3 to up to 15 days to send your money back which is a lot even if the item isn't shipped yet. Three stars is the ceiling due to the experience and customer service 🙂
Response from UlikeSep 29, 2024
Hi Kapasis Thank you for sharing your experience with us, and we truly appreciate your honest feedback. We’re sorry to hear that your experience with our online service wasn’t as smooth as we aimed for. We value your suggestions about the website and will take them into account as we work to improve the user experience. Regarding the currency confusion and lack of order options, we're actively working on making our platform clearer and more user-friendly for all of our customers. We also apologize for the inconvenience caused during your phone call and the delay in processing the refund. Typically, refunds can take 3 to 15 days depending on the payment method and bank processes. Once again, we appreciate your feedback and the 3-star rating. Your input helps us improve, and we are committed to making sure your future experiences with us are more seamless. If you have any further concerns or if there's anything else we can do for you, feel free to reach out to [email protected].
Holly B.
I recently purchased the newer air 10 device and it has worked exactly as it claims. I have been using the device for only 2 weeks so far 3 times a week in prep for a holiday and have seen a noticeable difference. The bonus is this device has no pain. 10/10 recommend.