Elena C.
Outstanding customer service, even if the product didn’t work for me personally
I purchased the Ulike Air 3 IPL hair removal device with high hopes after reading a lot of positive reviews. I used the device consistently and followed the recommended treatment plan, treating my underarms, legs, and bikini area several times per week. Unfortunately, after several weeks of use, I didn’t see the reduction in hair growth that I was hoping for. While the device may work well for others, it simply didn’t deliver noticeable results for me during the 90-day period. That said, the experience I had with **Ulike’s customer service team** has been excellent from beginning to end. Every representative I interacted with was professional, polite, and genuinely tried to help troubleshoot the issue. They asked thoughtful questions about how I was using the device and made several suggestions to try and improve my results before moving forward with the return process. When I still didn’t see improvement and requested a refund, they extended the trial period and followed up multiple times to make sure my concerns were being heard. Even after a small delay on my part, they were flexible and worked with me to find a reasonable compromise. In the end, they honored a partial refund that I felt was fair given the circumstances, and I appreciated their willingness to resolve the issue with care and understanding. While the product itself didn’t work for me, I was genuinely impressed by how Ulike handled the situation. It’s clear they value their customers and are committed to standing behind their service — something that isn’t always guaranteed with online purchases. If you’re considering trying a Ulike product, I think it’s worth it knowing their support team will be there if you need them.