Safia
The IPL device is life changing
The IPL device is life changing. I was super hesitant at first but I am so glad I got it. It ACTUALLY WORKS! Takes longer than advertised but works incredibly. The customer service is phenomenal.
Founded in 2013, Ulike is a global beauty technology company specializing in at-home IPL hair removal devices. With more than 4 million units sold across 17 countries, we are committed to making effective, comfortable, and convenient hair removal more accessible to customers around the world. Our products are designed to help women and men manage unwanted body hair at home while enjoying a professional-quality experience without the time and cost of frequent salon visits. ◆ OUR TECHNOLOGY — Research and development are at the heart of Ulike. We continuously invest in product innovation, safety testing, performance improvements, and customer experience. Ulike is best known for its patented Sapphire Ice-Cooling technology, which helps keep the treatment window cool against the skin during use and makes the IPL hair removal experience more comfortable. Our devices combine advanced IPL technology, cooling features, multiple intensity settings, and user-friendly designs to support consistent at-home hair removal routines. ◆ OUR VISION — Ulike aims to improve the experience of hair removal both during and after treatment. We believe customers should be able to care for unwanted body hair wherever and whenever it is convenient for them. By developing practical and cost-effective at-home beauty solutions, we hope to bring professional-quality hair removal technology into more homes. ◆ OUR PRODUCTS — Each generation of Ulike IPL devices reflects our continued focus on comfort, performance, convenience, and ease of use. Through ongoing research, product testing, and customer feedback, we continue to improve our product design and technology. Our range of at-home IPL hair removal devices is designed for different treatment needs, body areas, and personal routines. ◆ CUSTOMER SUPPORT — We are committed to supporting customers before and after their purchases. For orders placed through the Ulike official website, product questions, delivery enquiries, returns, refunds, warranty
Ulike (ulike.com) has 806 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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806 approved reviews, newest moderated first
Safia
The IPL device is life changing. I was super hesitant at first but I am so glad I got it. It ACTUALLY WORKS! Takes longer than advertised but works incredibly. The customer service is phenomenal.
jacquita L.
I have been using this for a while about 2 months and I have notice a lot of changes and I don't have to shave so much either and it has been slowly growing but not as much as before , the best laser I've had brought.
Ciarra
Omg I absolutely love love love my ulike device. I’m waiting to get the newest one. I am literally obsessed. I’m actually doing a review on tik tok soon on my laser hair removal at home soon.
sofia
Comencé a usar este producto en invierno, ya que sabía que no era recomendable exponerse demasiado al sol mientras se aplica. Durante el primer mes lo usé 2 a 3 veces por semana, como está indicado, y luego pasé a una vez por semana. Los resultados los noté bastante rápido: la piel quedaba muy suave y los vellos se debilitaban, incluso aclarando un poco su color (ya no tan negro intenso). En verano reduje el uso porque tomo sol, y al discontinuarlo noté que los vellos volvieron a crecer, aunque no de la misma forma: ya no aparecían en 2 días, sino que tardaban hasta una semana y en menos cantidad. Por eso retomé el uso, esta vez una vez por semana, siempre de noche. Algunas recomendaciones basadas en mi experiencia: En axilas, usarlo antes de dormir, ya que aplicar desodorante después puede arder. Lo mismo con cremas corporales y perfumes: mejor evitarlos justo después de la aplicación. Recomiendo aplicarlo recién depilada y con la piel limpia, por ejemplo después de la ducha. En mi caso, los resultados son muy buenos. Quizás sea un tratamiento que requiere constancia a largo plazo, pero vale la pena. En zonas como axilas, brazos y hasta los dedos de los pies, ya no tengo vello. Lo recomiendo
Rana R.
The product was amazing
Happy C.
Customer service representative, Emma Johnson, was an absolute pleasure!! She solved all my problems in a matter of minutes! Love the service Ulike provides!
Becca
Leaving a review given the previous one had ULike telling me they would reach out to me, and haven't done so. Their response also prompted me to include my settings and length of time, because they clearly didn't read my original review. I bought this in the Black Friday sale, and used as directed from the 1st December (3 x a week). By January, I wasn't seeing any difference (and in fact, because you have to shave the hair down to use, I had more razor burns than before), so continued using 3 x a week throughout January, February, March, April and May. As it turned to summer, and they recommend not being out in the sun 24 hours after use, I went to twice a week for June, July and August. I'm using SHR on armpit and part of my bikini line, Normal setting on the rest of the bikini line originally, and now to High, Fast (and glide) on legs, and, if I have time, SHR on lower leg. I've been using it 3 x a week since 1st December, and I'm seeing slow growth on my bikini line only. My armpit hair, while lighter, is still there, and my legs, honestly, there's been continued growth (that actually feels more than I used to have from just shaving) and I have in-grown hairs and strawberry legs which I've not had before. Part of me wondered if the aloe gel needed to be used afterwards - I have sensitive skin, so stuck to my own moisturiser - and I used the gel for April. My armpit hair definitely started to slow with growth, as did my lower legs, so the sceptical part of me thinks there's something in the gel. Given the gel ran out in May, and my hair growth returned to the usual, there's definitely something there. Such a shame the returns with full money back is after you're supposed to be in the maintenance phase, which I've not gotten to yet as the hair growth continues. If ULike could reach out to me as they suggested they would do, to tell me if the process I'm using is in fact wrong, that would be wonderful. I am going to get my money's worth, and use it for the year, but at the 1st December, I'm throwing it out.
Response from UlikeSep 4, 2025
Dear Becca, We’re truly sorry to hear that you haven’t seen the results you were hoping for. With IPL technology, it often takes consistent use over time to impact the full hair growth cycle and achieve visible results. Our mission is to support customers throughout their journey by providing guidance and personalized usage tips. Unfortunately, due to Trustpilot’s platform limitations, we’re unable to directly locate your order details or proactively reach out. If you’d still like assistance, please don’t hesitate to contact us at [email protected]. Our team will be glad to review your situation in detail and do our best to help you. Best Regards, Ulike Team
Rosalina B.
I bought the Ulike reglow LED Mask after I saw dr Lee IG promotion .At there stated using dr Lee disc code ,will get $100 and free gift (seems 10 sheet ulike mask). Before I ordered I asked some information at Ulike chatbox.. The chatbox said It is South Korea Brand and will ship fr US To Canada. But turns out It shipped from Shen Zhen ,China to Canada... Once I received the product, I realized that they didnt send the free gift. so I emailed them, at 1st, ulike support said dr lee discount code only for $100 disc but no free gift. Then I sent the IG promotion page, they replied ah..May be the free gift unavailable, its limited. they tried to offer refund $10. I said the IG promotion didnt say it's limited... Can u imagine ? 10 sheet mask for $10. That means this LED Mask is not worth $343.. Is cheap things Free gift worth $80 but they refund $10. I didnt accept their offer, then they said again...ah...free gift only available for US customers, but yours is sent to Canada ,thats why no free gift. I replied U said Mask send fr US ,but how come fr China? And at the IG promotion didnt mention that only for US buyers Then ulike support offer $15 ..,they increase their refund..lol and after wrote few emails and lots of excuses They gradually increase the offer from $10,$15,$20,$25 and finally $30. So...from here we can know hows the ulike company looks like. I said I dont want refund , I only want the 10 free sheet masks. They another excuse appear, they said they cant send free gift to Canada...only available for US. Then i Said, Ok just send to my US address... Then new excuses..They replied they can't send only free gift. What will we think about it? Finally I said, If refund $50 I will accept cos @Amazon 2 pc Ulike sheets mask they charge $19.90.. The support replied ,$19.90 must buy in big bulk...lol I gave many chances for them already.. But turns out seems I am a beggar ,asking for money.. Actually I didnt ask for money, only my free gift... Such an embarassing matters.. I am buying the $343 led mask ,but they treated like I bought cheap things. They are bargaining the refund with customer .. Oh my... I really disappointed From here we know that Ulike products didnt worth the price they sell...
Response from UlikeSep 4, 2025
Dear Rosalina, Thank you for sharing your feedback. We truly value your experience and are sorry that we didn’t reach full alignment with you earlier. Due to a lack of stock, some products unfortunately cannot be shipped to Canada, and we understand the inconvenience this has caused. We are committed to improving our service quality and shipping capabilities so we can better serve all of our customers. Our support team will continue to stay in touch with you and work together toward a resolution that leaves you satisfied. Thank you for your patience and for giving us the chance to make this right. Best Regards, Ulike Team