UKSatellite.tv is your premier destination for the full Sky TV experience—without the need for a satellite dish. We are specializing in Sky Stream for expats and lovers of UK TV. Whether you're at home or abroad, UKSatellite.tv ensures you never miss out on your favorite shows and sports.
UKSatellite.TV (uksatellite.tv) has 163 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Website
uksatellite.tv
Category
Computers & Phones
Location
Palo Alto, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 15% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Following this post, Sky immediately contacted me and resolved the problem.
I have been satisfied with your services for the last few years. However, I have tried getting in touch by mail and by telephone to no avail. My access has been limited and I don t know why.
Perhaps this review will prompt an answer
Pauline Vinnicombe
Response from UKSatellite.TVJun 22, 2022
Dear Pauline,
This was a very creative way to get us to reply.
I believe we have been in touch today and all is back in order?
If you are happy again, we would appreciate if you changed it back to five stars.
Our email:
[email protected]
telephone:
You can call UKSATELLITE.TV
Monday - Friday from 9 am to 4:30 pm CET
Phone: +44 121 3141400
and there is a contact form on our website:
https://uksatellite.tv/contact/
Let me know if you need anything.
SH
Simon H.
Were really good, now... judge for yourself
Used to be really helpful, but support has deteriorated badly over the last year. We had a working box but were asked to replace it with one with much worse Wi-Fi range on the premise that it was much better. This soon failed after a bad auto-update, and that's where several months of waiting for several weeks between responses trying to get it sorted out. After many months, and spending half a day trying to troubleshoot with an engineer, we were sent a new box. Then asked to send the old one back. To another country. Paying postage ourselves up front. We said No, you will have to arrange it to be picked up. We had problems twice before and had replacement boxes sent with no quibble and no requests to send the old ones back. Why the sudden change in service levels? Anyway, we kept saying no, you need to arrange to have it collected over and over. The final email we received today reads as follows:
We want you out and refuse to provide service to you for only one more day.
Your account with us is cancelled and the service has been cut off today.
Go talk like this to someone else. Do not bother replying. We want nothing to do with you or the likes of you.
Keep the faulty unit and the other one.
We can take the financial loss better than having to deal with arrogant, disrespectful, pretentious people like yourselves for one more day.
If possible, I would literally boot you out the door.
Response from UKSatellite.TVOct 1, 2021
A VPN router we had delivered had the wrong software. We tried several things and finally had to exchange the device. I then asked for the defective device to be sent back to us. This went on for many months, and we were very patient and accommodating. During this time, we received arrogant emails and were treated condescendingly. There were discussions about why it had to be returned when it was broken anyway. This is us to decide, is it not? The customer asked that we send a label for collection - usually no problem at all. However, in this case, and in this region in France, this was unfortunately not possible. We agreed to pay the costs and asked the customer to send it himself. We were then told that only DHL Express would do the job for just under 40 EUR. Again, in the manner of kings chasing their servants around. A little research showed that it could be done much cheaper for 16 EUR. We did not get an answer. We waited another 4 weeks and asked two times in a friendly manner - the answer: we were insulted and called a "DOG". I admit I could have saved myself the last sentence in my reply email.
But it was such impossible and insulting behaviour that I forgot myself. I stand by it: in real business, I would have kicked these louts out the door. Look at the other reviews: we are praised for professional work and good support. But we are only human, and we don't have to be treated like that. I am glad that these people are gone. We all are.
LL
Lynne Le C.
Great communication the box arrived…
Great communication the box arrived super quickly and the card did too. Great bunch of people who can do so much for you I would highly reccomend them to anyone. The card was activated quickly too so all is good.
Response from UKSatellite.TVOct 1, 2021
Thank you for taking the time to write this review
MW
mark W.
great support
great support
PC
Peter C.
Very fast delivery and support even on…
Very fast delivery and support even on a Sunday! I am very happy. If this goes on, you have a customer for life.
LA
Lisa A.
Absolutely great
Absolutely great, we could not be happier! Fast, reliable delivery and very attentive customer support, even on weekends!
AT
Alessandro T.
Good service and quick mail answer
Good service and quick mail answer, thanks
CH
Chris
Impressive! Highly recommended!
I don’t normally do reviews but I’m making an exception as I thought UK Satellite TVs service was great! Very easy ordering process, quick dispatch, very clear and well presented instructions, easy and clear activation page and very quick activation. All very impressive so I’d definitely recommend them!
