Jo S.
Excellent Support and Technical Expertise
UKG consistently demonstrates a high level of responsiveness and expertise when troubleshooting issues, and I am very grateful for the excellent support and service they provide

UKG is the Workforce Operating Platform with unified HR, payroll, and workforce management, built to solve the unique challenges of frontline work. Powered by people-first AI and decades of labor data, UKG turns workforce intelligence into real-time decisions around staffing, pay, compliance, and productivity, enabling every worker to confidently take action as work happens. That’s why more than 80,000 organizations worldwide trust UKG to run their workforce — not just manage it.
UKG (ukg.com) has 63 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Jo S.
UKG consistently demonstrates a high level of responsiveness and expertise when troubleshooting issues, and I am very grateful for the excellent support and service they provide
Ryan
Great system overall, powerful workforce management and reporting features. Solid HR functionality. But is quite complex to use, and there is still some work that needs to get done in terms of linking the PRO and WFM sides together.
Response from UKGOct 8, 2026
Hi Ryan, Thank you for sharing your experience with UKG. We are pleased to hear that it has been a great system overall for your organization.
Agri-Fab H.
UKG does almost everything that we need for it to do. Of course there are challenges, but it that is to be expected. I find the system easy to navigate and visually pleasing. The fact that they listen to the users input and make updates based on feedback sets UKG apart. I have recommended UKG to others and will continue to do so.
Response from UKGAug 20, 2026
We are thrilled to have you as part of the UKG family! Thank you for sharing your kind words with us. We look forward to hearing from you again soon!
Jason H.
My history with UKG dates back to 20+ years so I have seen the product evolve over time. While it is the only HRIS system I have experience with, I find it to be easy to use and learn and I have enjoyed how they have involved their customers in the evolution of the product.