UKGReviews of ukg.com

I’m writing this review mainly due to the issue with the UKG wallet and the earned wage access. This happened May 10, 2026. I noticed that my hours were not updating. I gave it until May 11, 2026 until I contacted support. When I spoke with their chat support, I was given the generic answers like to just wait and it will update your hours and that the hours are usually updated immediately after clocking out. So I left it alone and waited another day. On May 12, 2026 I decided to give the UKG wallet support a call. I spoke with an agent and of course I was dismissed again and my inquiries were left unanswered. Then I decided to email support. They stated they contacted their technical department to resolve the issue. Today May 13,2026, my hours are still not updated. Such a disappointment. I noticed this started when I finally opted in to receive their UKG wallet Visa card. Please be weary of this company and if you can encourage your company to avoid using this app for employee benefits, DO IT! Stay away.

If you try to cancel pre booked Annual Leave on the app it deletes it off the system completely and doesn't update. No one seems to know what happened to it. If you ask your administrator to change AL manually it still shows on My Schedule, it doesn't update. I called HR and was told there's a problem with the app and to contact UKG myself WTAF??It's rubbish. I've lost several days holidays thanks to this sub standard app, it's Amateur Hour.GET A GRIP get it sorted so it's actually user friendly