UKGReviews of ukg.com

This is by far one of the absolute worst companies you can ever deal with the experience I have had with this company has been nothing short of a living nightmare, I wish I never ever ever installed this app and started using it, I will them back everything and never use this terrible company ever again

We were very excited for UKG. We have a company of 650 employees and UKG made too many promises they never kept. Customer service is TERRIBLE... i mean HORRIBLE. Custom Reports; Took over a year for them to create and did not even finish it. We asked for help, you have to submit tickets that take weeks if not months for them to answer. Basically, they have a good software but their customer service is the worst in the industry. If you are considering a solid HRIS System that comes with great service you should consider others. Thats what we did after UKG and we are very happy we moved away from them.

It is 2 days before payday and it's completely unacceptable that I can't go on here and see my check stub by now. There is no reason why 2 days before payday check stub shouldn't be available for viewing, especially when payroll is submitted well before now.

The login system on the app is hideous. I've chosen to use a passcode, which works fine - until I get directed to an actual login page, which consistently, every time, refuses to accept my perfectly correct password. This happens every three months or so; it's (apparently) their way of telling you it's time to change your password. Except, they don't TELL you that you need to choose a new password, they just just refuse to accept the current one. To set a new password, I have to login on a workplace PC - so what's the point of having the app? Once you actually get in, it's OK. Although, there'a a whole convoluted process you have to go through to find out how much sick leave you have. It's in "My Leave", you suggest? Of course it's not, why would it be? No, you have to have an actual leave request open, go into that, and navigate to "Accruals" - why isn't that just part of "My Leave"? No need for it to be so tortuous...

Absolute dogshit of a site. Won’t recognise company name,username,password nothing. Hate hate hate hate it! Every time you use it there’s always an issue with it.

Absolute garbage from a sysadmin standpoint. You would be better off using paper.

Junk all around. We were forced into using this by our city (low bid Im sure). After over a year of constant glitches and fixes or attempted fixes this system is still crap. Slow, glitchy, constant work arounds and not user friendly AT ALL. Reminds me of the old DOS computer days.

Probably the worst app I have the misfortune to have to use! I hate it! So I forgot password, I did the typical password reset, so email comes through, I reset my password and when trying to log on, it wants the password I forgot, aswell as my new one! If I knew my old password I wouldn’t be resetting it would I?? Idiots or what!