UKGReviews of ukg.com

If possible I would give no stars. If you have a transaction issue get ready to be argued with and told you are the issue. A company stole money from me and this company called to tell me it was my problem. I will be getting my money out of this app and never using it again

Please, for the love of god, do not transition to UKG. We were having some issues with Paycor and decided to start shopping around. Really, focused more on an upgrade than anything else. We met with several providers and UKG was the most fitting.We were looking for seamless HR tools, integration with other platforms and California payroll compliance. We were promised all of it. We were going to roll out two weeks ago, but somehow our implementation team (who is outsourced and not specialists) don't know how to fix our payroll records to make it not only I'm compliance with California laws, but also just be accurate. Numbers don't add up, employer payroll deductions are showing up as employee payroll deductions, time off and sick time not showing up on employee time sheets. We have had 4 meetings to correct this and everytime we meet, nothing has been fixed and it's a continuous repeating ourselves. Some meetings more things are wrong. We haven't rolled out other aspects of the platform and now are gravely concerned that nothing if accurate or fully operational within their system. They told us they this soft roll out was to make sure we focused on each area well, but now I just believe it is a bare and switch and every aspect of their system is broken. We've had a couple different payroll providers in the past and this by far has been the worst experience ever. We have not ran our first payroll, thank god, because we are likely walking away and sticking with our current payroll provider until further notice. We can't commit to a 5 year relationship when everything thus far has been extremely poor. Your implementation team is nice, but nice doesn't save me from paying out penalties or getting sued when my employees are not being paid accurately. The amount of hours my organization has put into this is saddening. Genuinely feel defeated here.

Horrid app, complicated and not straight forward at all. Always logging me out, doesn't connect to wifi properly.

This is the worst I can’t even see my paystub I keep getting signed out of my account and when I type in my password it says wrong password

Kronos is much better. This is not user friendly and interface is not good.

As an HR professional, my experience with UKG has been challenging. Since our implementation in 2025, we have encountered frequent system instability, including recurring outages and performance issues that have significantly impacted daily operations. The platform is not particularly intuitive for employees, resulting in a less-than-optimal user experience. In addition, certain features, such as time clock access, have been inconsistent in their availability and functionality. Most concerning are the system outages that directly affect critical HR processes. For example, the recruiting and hiring platform has been unavailable since June 4, 2026. As a result, newly hired employees have been unable to be moved into "Pro" status, preventing them from accessing UKG, utilizing timekeeping features, enrolling in benefits, and completing other essential onboarding activities. I have worked extensively with Workday at previous organizations and advocated for its selection during our HRIS evaluation process. While cost was a significant factor in the decision to move forward with UKG, the operational challenges we have experienced have, in my opinion, outweighed the initial savings. The frequency of outages and support issues has repeatedly raised questions about the platform's reliability and long-term value. Beyond reliability concerns, the platform feels limited in both functionality and usability when compared to other HRIS solutions on the market. While UKG offers a broad suite of tools, our experience has been that ongoing technical issues and system limitations have created operational challenges that have required significant time and effort to manage. Based on my experience, there is considerable room for improvement in system stability, user experience, and overall platform functionality.

Worst HR software ever. I’ve been working with it for 7 months and it’s so so awful. Not user friendly, complicated.

Junk junk and more FN junk