William B.
Extremely misleading
Extremely misleading - The site tells you it costs GBP 16, but it charges an extra fee of GBP 100. I hadn’t noticed the surcharges, as these are not stated on the website. Thus I had no idea it happened and I found out about the charge from my bank. I find this to be extremely misleading and scamming seeing that they are not the original issuers of the visa!
Response from UK ETA OnlineMar 21, 2026
Dear Mr. William, We regret that you feel dissatisfied. We sincerely apologize for any confusion regarding the additional fee. The fee covers our premium value-added services, including: #Real-Time Monitoring #Expert Application Review #Automatic Discrepancy Handling #Faster Processing #100% ETA Application Approval Guarantee We’re pleased to confirm that your application was successfully approved. Our team continuously monitored and reviewed your submission to ensure a smooth and timely process from start to finish. Please feel free to reach out to our support team if you need any further clarification. Kind regards, UK ETA Online Support




