Founded with a vision to simplify UK travel authorisation processes, UK ETA Service has evolved into the most trusted platform for electronic traveler authorisation applications. Our journey began when we recognized the complexity many travelers faced when navigating UK entry requirements.What started as a small consultancy helping individual travelers has grown into a comprehensive digital platform serving thousands of applicants monthly. We've continuously adapted to changing UK immigration policies, ensuring our clients always receive the most current and accurate guidance.Our commitment extends beyond mere application processing. We believe in educating travelers about UK visa requirements, providing transparent information about the ETA application process, and delivering exceptional customer service that builds lasting relationships with our clients.
UK ETA Online (uketaonline.net) has 593 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
Also known as
uketaonline.net
Website
uketaonline.net
Category
Travel Agencies
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Dear Nelson,
Thank you so much for your thoughtful review! We're really pleased to hear that you found everything clear and the service fast—that’s exactly the standard we strive to maintain for every experience. Making things easy to understand while delivering promptly is very important to us, so your feedback reassures us that we're on the right track.
We truly appreciate you taking the time to share your experience, and your support motivates our team to keep improving and delivering even better service. We look forward to assisting you again in the future!
Kind Regards,
UK ETA Online Support
JG
Javier G.
TOTAL SCAM
TOTAL SCAM
They charge way more than supposed to for doing absolutely nothing. Use the official app instead and avoid this SCAM.
Response from UK ETA OnlineApr 30, 2026
Dear Javier,
We’re sorry for any frustration caused. Our service fee reflects both the ETA processing and additional support services we provide. We take all feedback seriously;
However, we cannot locate a record under the details provided. If this review relates to a genuine interaction, please contact us directly so we can review the matter and assist you appropriately.
Kind regards,
UK ETA Online Support
AK
Ashfaq K.
Avoid this service at all costs.
Avoid this service at all costs.
I was charged around £200 more than the exact same UK ETA application costs on the official government website. There is absolutely no justification for this kind of markup, and the way it’s presented makes it very easy to believe you’re using an official channel.
I even tried to cancel within 20 minutes of applying, but they refused to process the cancellation. That alone says a lot.
This is highly misleading and, in my opinion, takes advantage of people who don’t know better.
Save your money and apply directly through the official UK government site instead.
If you’ve already paid, contact your bank or credit card provider immediately and request a chargeback. I did this myself and was able to get my money back.
Very disappointing experience. I strongly recommend others stay away.
Dear UK ETA Online,
I can confirm this is a genuine experience.
I was charged significantly more than the official UK ETA application fee for a service that can be completed directly through the official government website. Regardless of how you describe “value-added features,” the price difference of around £200 is excessive and not clearly justified.
I also attempted to cancel within 20 minutes of applying, but my request was not processed. That is a key part of my complaint.
As for not being able to locate my details, I suggest you review your records more carefully. I am willing to provide documentation if necessary, but I will not take this conversation off a public platform.
I have already resolved the issue through my bank via a chargeback, which further reflects my experience.
I stand by my review and encourage others to use the official UK government website to avoid unnecessary charges.
Kind regards,
Ashfaq
Response from UK ETA OnlineApr 30, 2026
Dear Ashfaq,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Our service includes several value-added features in addition to the core ETA service, which is why an additional charge applies. We take all concerns seriously;
However, we’re unable to locate any record of an interaction or registration under the listed details. If this was a genuine experience, we would truly welcome the opportunity to make it right. Please reach out to us directly so we can assist you further.
Kind regards,
UK ETA Online Support
TZ
Theodosia Z.
Very efficient
Very efficient ! Thank you !
Response from UK ETA OnlineApr 28, 2026
Dear Theodosia,
Thank you so much for your kind words! We're really glad to hear that you found our service efficient. Delivering quick and reliable results is something we always strive for, so your feedback truly means a lot to us.
We appreciate your support and look forward to assisting you again in the future!
Kind Regards,
UK ETA Online Support
JR
John R.
NOT AN OFFICIAL GOVERNMENT WEBSITE
€198 processing fee on a charge of €47.80? Found the reason for this. It is NOT AN OFFICIAL GOVERNMENT WEBSITE! So they are charging 198 euros to use an app to apply for you. Just download the official UK ETA app and apply yourself. Just did it. Cost €24 euros total and application approved in 30 seconds.
DO NOT give this website your details.
EDIT: I see some people stating that it simplifies the process. The downloadable app is super simple and it goes through a simple step by step process. I personally wouldnt want this website to process my application as they only requested passport details and name. NOT everything actually required for an official ETA. So the government want photo of passport, scan of your face, additional photo of you etc. So would you trust that when you get to the UK that this companies UK ETA is valid?
Response from UK ETA OnlineApr 29, 2026
Dear John,
We are sorry you had this experience with our service. We do mention that we provide several value-added services in addition to the core ETA service which is the reason there is an additional charge. We take all reviews seriously and always want to address customer concerns.
However, we have no record of any interaction or registration with this individual listed. If this was a genuine experience, we’d love to make things right—please reach out to us directly.
Kind regards,
UK ETA Online Support
JG
Janine G.
Everything was clear
Everything was clear. But for us old people, it was a little bit difficult to take the right photos. Finally I managed. So all good.
Response from UK ETA OnlineApr 28, 2026
Dear Janine,
Thank you for your kind feedback! We’re really glad to hear that everything was clear overall and that you were able to complete the process successfully.
We understand that taking the correct photos can sometimes be a bit challenging, especially if you're not used to it. Your effort and patience are truly appreciated. We’re always looking for ways to make things simpler and more user-friendly for everyone, and your feedback helps us improve.
If you ever need assistance in the future, please don’t hesitate to reach out—we’re always here to help. Thanks again for sharing your experience!
Kind regards,
UK ETA Online Support
JM
Juliana M.
Very diligent
Very diligent, very good service.
Response from UK ETA OnlineApr 27, 2026
Dear Juliana,
Thank you very much for your thoughtful and encouraging feedback. We are truly delighted to know that you found our service diligent and of high quality. Your words mean a great deal to our entire team.
We consistently strive to maintain the highest standards in everything we do, and it is incredibly rewarding to see our efforts recognized and appreciated. Feedback like yours motivates us to continue improving and delivering the best possible experience to all our customers.
We are grateful for your support and trust, and we look forward to welcoming you again and serving you even better in the future.
Kind regards,
UK ETA Online Support
TP
Tanja P.
prompt service.
prompt service.
Response from UK ETA OnlineApr 27, 2026
Dear Tanja,
Thank you for your feedback! We’re glad to hear that you experienced prompt service with us. Providing quick and efficient support is something we always strive for, and it’s great to know we were able to meet your expectations.
Our team is committed to ensuring a smooth and timely experience for all our users, and your feedback reassures us that we’re on the right track. If there’s ever anything more we can assist you with or any suggestions you’d like to share, please feel free to reach out—we’re always here to help.
We truly appreciate your support and look forward to serving you again.
Kind Regards,
UK ETA Online Support
