U.K.ABROADTrusted worldwide, U.K.ABROAD is the leading provider of UK passport renewal, replacement, and first-time applications for citizens abroad.
U.K.ABROAD (ukabroad.net) has 581 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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581 approved reviews, newest moderated first
chocolatecake
Jan's service offering in terms of professionalism is unique. (so on-point on every stage of the process)
Response from U.K.ABROADJun 13, 2025
We’re incredibly grateful for your positive feedback! It’s always a pleasure to assist our customers, and we're happy to know you’re satisfied with our service. Safe travels, and enjoy the benefits of your new UK passport.
Heather C.
I felt totally scammed by this company . I paid them on registration . Uploaded my photos . Was asked to retake the photos and heard nothing from them for 29 days I emailed them three times a day for a week . There is no visible phone number . I reported the transaction to my Bank today to reclaim the funds . I had a call from the agent today saying all my emails had gone into her spam folder …. If it’s such a great company why not update me ……. Very disappointed should have stuck with UK Gov website ….
Response from U.K.ABROADMay 15, 2025
Thank you for taking the time to share your concerns. We take feedback very seriously. At UK Passports, we are committed to providing a professional and efficient service to all our clients. While the majority of our customers have a positive experience, we understand that there may be occasional challenges. Despite our efforts to provide timely assistance, external factors can sometimes impact the process. We regret any inconvenience you have faced and understand how important a smooth and timely passport renewal is. Our team strives to maintain clear communication and resolve any issues as efficiently as possible. We acknowledge your frustration and apologize for the delay in responses. Please be assured that we take all feedback seriously and will review your case internally to identify areas for improvement. We have also issued you with a full refund. DISCLAIMER U.K.ABROAD is an online legitimate and private British document services company assisting applicants worldwide who are living in the USA/ Mexico/ South America/ Caribbean, Canada, Australia, New Zealand, South Africa, Europe, Asia. U.K.ABROAD offers an independent service, not associated in any way with any government. You have the option to apply directly on the government website, however, our services exist to prevent the risk of possibly losing your government fees if your application is rejected or delayed for too long.
Mrs Julia D.
We were not looking forward to applying for a new British passport as we were losing our beloved burgundy European passport but Jan at British passports made the whole process so pleasant and easy and hassle free. We were delighted with the relaxed, friendly service.
Response from U.K.ABROADMay 15, 2025
We’re incredibly grateful for your positive feedback! It’s always a pleasure to assist our customers, and we're happy to know you’re satisfied with our service. Safe travels, and enjoy the benefits of your new UK passport.
CP
Outstanding service from start to finish. I was guided every step of the way when applying and was kept informed of the progress of my application. After renewal, the service checked that I had received both my new passport as well as my old one, both mailed separately.
Response from U.K.ABROADMay 12, 2025
Thank you so much for your kind words and for trusting us with your UK passport application. We're thrilled to hear you had a great experience. It's feedback like yours that motivates us to continue delivering top-notch service. Wishing you all the best with your new British passport!
Ian
I recently renewed my expired UK passport and received outstanding service from Jan. She responded very promptly to my emails, always provided clear and detailed guidance and feedback, and made the overall experience stress-free and very efficient from start to finish! Thank you, Jan, so much!
Response from U.K.ABROADMay 8, 2025
Thank you so much for your kind words and for trusting us with your UK passport application. We're thrilled to hear you had a great experience. It's feedback like yours that motivates us to continue delivering top-notch service. Wishing you all the best with your new British passport!
Tracy L.
If you are reading this review, you've probably already figured out by now that you accidentally navigated to a third-party site instead of the actual government site to renew your UK passport. And you're probably kicking yourself for not being more careful to look at the URL. The site looks deceptively similar. Sure, if you scroll down and read the fine print, you will see that they are a "document services provider" but it's a bit sneaky the way they make their site look similar. If you look closely at the Google reviews, you will see this "company" is based out of a residential condo in Florida. Who are these people you're giving away your information to? Make sure you go to the proper government site, gov.uk. Their form is VERY EASY to fill out and nobody needs third party help with this. In fact, the form is almost identical. I got a full refund when I made a dispute through Paypal, and I feel the need to warn others. When you contact the company, they will tell you they have to keep a 25% fee even though no service was rendered. Paypal did not agree with them.
Response from U.K.ABROADMay 6, 2025
Thank you for taking the time to share your concerns. We take feedback very seriously. Please allow us to clarify that while we are not a government agency, we are a legitimate service provider that assists with the processing of British passport renewals, replacements and applications from abroad. Our role is to offer additional support and services not provided on the official government site, which may account for the difference in price. This information is available in our terms of service and FAQs, as well as a disclaimer on every page of our website which we strive to present as transparently as possible. U.K.PASSPORTS offers an independent service, not associated in any way with any government. You have the option to apply directly on the government website, however, our services exist to prevent the risk of possibly losing your government fees if your application is rejected or delayed for too long. To view our authenticity, click here: https://ukpassportsmail.com/authentication/ We have searched our data base and we cannot find any reference to your application. Can you please confirm who your consultant was in order for us to investigate this further. Looking forward to your feedback. DISCLAIMER U.K.ABROAD is an online legitimate and private British document services company assisting applicants worldwide who are living in the USA/ Mexico/ South America/ Caribbean, Canada, Australia, New Zealand, South Africa, Europe, Asia. U.K.ABROAD offers an independent service, not associated in any way with any government. You have the option to apply directly on the government website, however, our services exist to prevent the risk of possibly losing your government fees if your application is rejected or delayed for too long.
saskia T.
I had a very similar experience to others who were misled by this company. I was trying to renew my son’s British passport and ended up paying €236, mistakenly believing I was using an official UK government service. Their website closely mimics UK.GOV, using the crown logo, Union Jack, and official-sounding language, which makes it easy to assume you're dealing with a legitimate government body. In reality, they are a third-party document handling company, and their terms and high fees are hidden in the fine print. After paying, I asked on Facebook if others had paid as much for a child’s passport renewal—and was quickly warned about this company. That’s when I checked Trustpilot and found the many scathing reviews. I realised I had been misled and finally found in their terms and conditions that I’m eligible for a refund minus a 25% service fee, since the application has not yet been finalized. I have now written to the company politely to request cancellation and a refund, as per their own policy, and I’m waiting to see how they respond. If they do not return my money as requested, I will take further steps, including reporting them to the relevant fraud authority in my country. I will also update this review with the outcome. Please avoid this company and go directly to the uk government webiste for passport renewals. It’s the official service—reliable, secure, and far less expensive. This company is exploiting public trust and should be held accountable.
Response from U.K.ABROADMay 5, 2025
Thank you for taking the time to share your concerns. We take feedback very seriously. Please allow us to clarify that while we are not a government agency, we are a legitimate service provider that assists with the processing of British passport renewals, replacements and applications from abroad. Our role is to offer additional support and services not provided on the official government site, which may account for the difference in price. This information is available in our terms of service and FAQs, as well as a disclaimer on every page of our website which we strive to present as transparently as possible. U.K.PASSPORTS offers an independent service, not associated in any way with any government. You have the option to apply directly on the government website, however, our services exist to prevent the risk of possibly losing your government fees if your application is rejected or delayed for too long. To view our authenticity, click here: https://ukpassportsmail.com/authentication/
Joanne
Seamless, professional and responsive service. Helped every step of the way renewing my British Passport whilst living overseas, provided clear and timely communications making really quick and easy.
Response from U.K.ABROADMay 5, 2025
Thank you for your review! We appreciate the opportunity to assist you and are so pleased to hear you’re happy with our service. Your feedback helps us ensure we're always offering the best support to British expats like you. Wishing you safe travels with your new passport!