U.K.ABROADTrusted worldwide, U.K.ABROAD is the leading provider of UK passport renewal, replacement, and first-time applications for citizens abroad.
U.K.ABROAD (ukabroad.net) has 581 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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581 approved reviews, newest moderated first
Jon S.
Excellent website. Very straight forward, fit for purpose.
Response from U.K.ABROADJan 27, 2026
Thank you so much for your kind words and for trusting us with your UK passport application. We're thrilled to hear you had a great experience. It's feedback like yours that motivates us to continue delivering top-notch service. Wishing you all the best with your new British passport!
William David C.
Very good service. Quick and efficient.
Response from U.K.ABROADOct 31, 2025
We’re incredibly grateful for your positive feedback! It’s always a pleasure to assist our customers, and we're happy to know you’re satisfied with our service. Safe travels, and enjoy the benefits of your new UK passport.
James B.
We finally decided to give it a try; I was worried at first. Once we filled out the application and paid the cost of the passport service it went quickly. The email exchanged with the representative was courteous and expeditious. Numerous emails were sent in an orderly fashion requesting for information and some documentations. They had their process down to perfection. Start to finish just over 30 days and that was because I made a slight mistake and I lost 2 days. Hands down best virtual customer service.
Response from U.K.ABROADOct 31, 2025
Thank you for taking the time to share your experience. We’re delighted to hear you’re pleased with the service you received. Helping customers with their UK passport applications is what we do best, and your feedback means a lot to us. Wishing you safe and enjoyable travels ahead!
James Hamilton H.
Luckily I pulled out before paying anything. And that is only because I was shocked at the price the were asking. Unfortunately, that is not revealed before beginning the process. So the individual has submitted quiet a bit of personal data until you get to the payment page. That screams scam right? However, my biggest concern is that while I back peddled with the info, I believe it is already in their servers. Stupidly, I contacted them to ask if that data was indeed erased and received an email that it had. Then. Next day, received another email: same person (?) asking for payment. Conclusion: Data has not been erased. I'm concerned. Had my email. What else do they have? Where do I report this? I know there will be an AI response to this as many of you have already had. That does not alleviate my fears. I hate online transactions! Progressive edit as of October 31.: So, as you can see, I did get the AI response with no right of reply. Heres the thing. The UK GOV website states very clearly what the your costs will be before you even begin the process. While UKAbroad may affirm their integrity in all things which may just be above board, and very convenient to non cautious clients, it does not excuse the fact that the fees are not clearly stated at the outset so clients can make an informed choice
Response from U.K.ABROADOct 31, 2025
Thank you for taking the time to share your concerns. We take feedback very seriously. Please allow us to clarify that while we are not a government agency, we are a legitimate service provider that assists with the processing of British passport renewals, replacements and applications from abroad. Our role is to offer additional support and services not provided on the official government site, which may account for the difference in price. This information is available in our terms of service and FAQs, as well as a disclaimer on every page of our website which we strive to present as transparently as possible.
Ann
Jan was helpful every step of the way and guided me through the process step by step. A very good experience.
Response from U.K.ABROADOct 24, 2025
Thank you so much for your kind words and for trusting us with your UK passport application. We're thrilled to hear you had a great experience. It's feedback like yours that motivates us to continue delivering top-notch service. Wishing you all the best with your new British passport!
Catherine W.
My experience in renewing my UK Passport was excellent thanks to the easy process and the invaluable assistance and guidance of Jan. Catherine
Response from U.K.ABROADOct 24, 2025
Thank you for your positive feedback and for taking the time to post this review, your business is very much appreciated. It's our customers that allow us to constantly improve the way we do business. We are glad you're happy with the service provided. Wishing you happy and safe travels with your new British passport.
Rob J.
Scam - go direct to gov.uk For a simple renewal they charge 250 quid rather than the 90 quid gov.uk charges.
Response from U.K.ABROADOct 21, 2025
U.K.ABROAD is an online legitimate and private British document services company assisting applicants worldwide who are living in the USA/ Mexico/ South America/ Caribbean, Canada, Australia, New Zealand, South Africa, Europe, Asia. U.K.ABROAD offers an independent service, not associated in any way with any government. You have the option to apply directly on the government website, however, our services exist to prevent the risk of possibly losing your government fees if your application is rejected or delayed for too long.
Mark M.
Jan from UK Passports helped me through the renewal process while I was living in Australia. Jan made the entire process simple and professional, and I received my passport earlier than I expected. Overall, there were no issues, and I'd be pleased to recommend Jan and the service to anyone. Cheers Mark
Response from U.K.ABROADOct 10, 2025
Thank you for taking the time to share your experience. We’re delighted to hear you’re pleased with the service you received. Helping customers with their UK passport applications is what we do best, and your feedback means a lot to us. Wishing you safe and enjoyable travels ahead!