U.K.ABROADTrusted worldwide, U.K.ABROAD is the leading provider of UK passport renewal, replacement, and first-time applications for citizens abroad.
U.K.ABROAD (ukabroad.net) has 581 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Excellent
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Excellent
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Legal Service Providers · Miami, Florida
Excellent
581 approved reviews, newest moderated first
George
Email response was very rapid and I felt confident being allocated a 'named person' to support me with my passport application. Clear information and instructions was provided everys step of the way Thankyou
Janet V.
Very efficient and so easy
David D.
Francois was so helpful and all instructions were absolutely clear especially for an elderly person like myself who is not very IT literate.
Slartybartfast
Edit: Since posting their response to my review, UKAbroad has tried to have it taken down by flagging it as "inappropriate or offensive". Added to the persistent emails (funny how they suddenly became communicative when I didn't give them a 5-star review) that initially had a vaguely threatening tone until I pointed it out, I would not recommend anyone to go near them. I took a punt to see if this company was a scam. They charge a very large fee for doing very little. From my experience, the only “extra” service was arranging for the Courier to pick up my old passport. I live in NZ so this will have incurred some cost. But not NZ$500! Every email I received was a pre-prepared “template” email containing whatever instructions they had for me, and my details where necessary. Whenever I emailed my “agent” any query outside of the normal or expected, I never received a reply. Was I dealing with a real person? Is this just an automated system set up to handle a repeat process? It all has a whiff of a scam. To summarise, there is nothing UKAbroad does that you cannot do yourself on the UK Govt website. In fact, I’d say their site even looks very similar to the Govt one and asks all the same questions. So it’s neither easier nor quicker. It just costs a lot of money and comes with the extra anxiety of wondering if you’ve been scammed.
Response from U.K.ABROADMay 10, 2024
Thank you for taking the time to share your concerns. We take feedback very seriously. Please allow us to clarify that while we are not a government agency, we are a legitimate service provider that assists with the processing of British passport renewals, replacements and applications from abroad. Our role is to offer additional support and services not provided on the official government site, which may account for the difference in price. This information is available in our terms of service and FAQs, as well as a disclaimer on every page of our website which we strive to present as transparently as possible. U.K.PASSPORTS offers an independent service, not associated in any way with any government. You have the option to apply directly on the government website, however, our services exist to prevent the risk of possibly losing your government fees if your application is rejected or delayed for too long. To view our authenticity, click here: https://ukpassportsmail.com/authentication/
Debbie
From start to finish my assistant was amazing. He was very polite and very informative. We communicated with each step to get my British passport renewed. I have lived in the USA for 30 years and this was by far the best Passport Renewal experience I had. The whole process took less than 3 weeks. One very happy customer.
Christine C.
I was very surprised at how promptly Peter replied to every question I asked - he was so helpful - and my new passport arrived so quickly - I never thought it could come so quickly. Thank you very much Peter - and for answering my questions/queries.
Jenni Y.
Renewing my British National Overseas (BNO) passport has never been easy for me, especially the process is not clear while I search UK passport office site. I'm very glad to have engaged ukabroad to assist me with my application from Australia, Robyn managed my application, she is very professional, responsive and attentive to my concerns and questions. The application became very smooth and simple. Thank you very much Robyn and the great team in ukabroad!
John J.
I can't tell you how much wonderful support I received from Jan. He was absolutely amazing. He guided me through the process with ease using his expertise. The experience was a simple process with Jan's knowledge and guidance. He is committed to providing the best service possible. I was pleased with him as my support.