Rain R.
(UPDATED) Don't be fooled by by their website uk.vtoman: REAL SCAM
Don't be fooled by by their website. They will intentionally place pre-sale on all the items and only leave one item without pre-sale. When you place the order; they will then send you a message saying sorry, it would be delivered in November. This is a scam AND dubious means of marketing. DON'T BE FOOLED. I am requesting for refund and these guys are ignoring my emails. This is totally unacceptable. I am reporting you guys to MASTERCARD and UK Authorities. ** UPDATE *** The Merchant sent an email to apologize after l requested for chargeback. And l can confirm that the merchant has sent the product to me. Next time please be sincere and candid with customers to avoid bad ratings. I am waiting to test the product and then l will update my review from 3 to 5 ⭐️ UPDATE 28 SEPT, 2024: I have officially received the product in my country. And l really love the packaging. Very solid and it looks quality. The box came in intact with no issues. I will start using it and then l will post update again.
Response from uk.vtomanJul 15, 2024
Hello, We are very sorry to bring you a bad shopping experience, due to the recent large number of order inquiries, so the customer service response cycle has been extended. Due to the tight stock in our warehouse, some of the products on our UK website are temporarily out of stock. We apologize for not being able to update in time, which has caused a bad impact on your shopping experience. Please write to us at [email protected] and we will process your refund as soon as possible. In addition, we will replenish the product stock as soon as possible to resume normal supply. We hope you will continue to support VTOMAN and if you have any other questions, please feel free to contact us. Sincerest regards. Vivi