Stephen
VTOMAN need to sort their logistics out.
The product seams well made but until I use it on a regular basis I cannot comment on the reliability. The delivery came in three separate deliveries and communication was somewhat lacking, so I was left in the dark as to what was where. VTOMAN need to sort their logistics out.
Response from uk.vtomanJan 15, 2025
Dear Customer, Thank you so much for sparing the time to share your thoughts on your recent shopping experience with us. We sincerely apologize for the inconvenience you've encountered, especially regarding the shipping process. Allow us to explain the reasons behind the separate shipments. The products you purchased are relatively large in size, and some are quite heavy. Shipping them as a single unit would not only significantly increase the risk of damage during transit but also expose us to exorbitant freight costs and strict transportation limitations due to size and weight over - specifications. Thus, we had no alternative but to dispatch them in batches. We fully acknowledge the communication gap we had in this case. We're taking immediate steps to enhance our internal communication systems. Moving forward, we promise to keep you informed every step of the way, providing you with timely and precise updates on your order status, including the dispatch times and tracking information for each shipment. We truly appreciate your kind words about the product's appearance and craftsmanship. Product reliability is at the core of our values. If you have any questions or require assistance during the usage of our products, please don't hesitate to reach out to us at [email protected]. Once again, we're extremely sorry for the trouble we've caused, and we're grateful for your understanding and patience. We're committed to serving you better in the future and look forward to exceeding your expectations with improved services and products. Best regards, Vivi