Alex
Faulty unit. Return taken, now silent.
As with similar reviews I sent my faulty unit back after a purchase from eBay, it didn’t even last 6 months. They took the unit back, promising an replacement, and have now gone totally silent. Even if you ignore the poor customer service, the quality of the product seems poor. I’m not quite sure how the official store isn’t associated with the ‘official’ eBay store, but I’m hoping I can save someone some hassle and money with this review, unless someone reaches out to fix this problem. Update - I followed up as requested to the email address provided. Still total silence. I have now contacted citizens advice and have started the process of pursuing legal action to try and get my money back.
Response from uk.vtomanJan 24, 2025
Dear Customer: Hello! We apologize for the unpleasant shopping experience. Our official VTOMAN store (https://vtoman.com/) is not affiliated with the eBay “official” store, but please be assured that we take your feedback very seriously. If you would like to do so, we hope you can send your order number to our official e-mail [email protected], we will immediately contact the relevant eBay responsible personnel through their own channels, and make every effort to provide you with feedback and solve the problem. We have always been committed to providing customers with quality products and services, this incident makes you question the quality of our products, we deeply regret. When you buy products in our official mall, you can enjoy more perfect after-sales service, we have a professional team, from pre-sales consultation to after-sales maintenance, will do our best to solve the problems you encountered. Hope you can choose to order from our official mall in the future, we will use practical action to let you feel our sincerity and efforts. Once again, we apologize for the inconvenience caused to you, and look forward to you can give us a chance to make up for it, if you have any questions, you can contact us at any time. Best regards. Vivi