uk.vtomanReviews of uk.vtoman.com

Response from uk.vtomanFeb 26, 2025

Dear Customer, Hello and thank you very much for your review! We are very pleased that you are satisfied with the design and ease of use of your Vtoman device. Your approval is a great testament to us. If you encounter any problems during the subsequent testing or use of the solar panels, please feel free to contact us at our official email address: [email protected], our team is always ready to help you. Your feedback is vital to us, and we also look forward to updating and adding your comments after you have tested all of our products, and look forward to providing you with more quality products and services in the future. Thank you again for your support! Best regards, Vivi

Response from uk.vtomanFeb 26, 2025

Dear Customer, Thank you very much for your review of our Vtoman energy storage products! We are glad that you recognize our value for money, and we also notice that you have given us a 4-star rating, and we value your feedback. In order to improve our products and services, could you please share with us what we can do to improve? We will continue to optimize our products based on your suggestions and strive to provide you with a better experience. You can let us know at our official email address: [email protected]. If you have any other questions, please feel free to contact us and the Vtoman team will be happy to serve you. Thank you again for your support and trust, and we look forward to hearing from you! Have a nice life! Best regards, Vivi

Response from uk.vtomanFeb 22, 2025

Dear customer, We are extremely delighted to hear your glowing feedback! It's fantastic that our product has performed so well in powering your large fridge box for an extended period. Your satisfaction is our top priority, and we're honored that you recommended us to your friend. Our team has been working hard to ensure the high - quality and long - lasting performance of our products. Your experience validates our efforts. If you have any further questions, need more tips on product usage, or have any new ideas for improvement, please don't hesitate to let us know. Thank you again for your support and trust. We look forward to serving you and your friend in the future! Best regards, Vivi

Response from uk.vtomanFeb 22, 2025

Dear customer, We sincerely thank you for your positive review of our VTOMAN energy storage power products. We're glad they work as described and meet your emergency power needs at the office and home. We've noted the fan noise issue when starting up. Our R & D team is always working on product improvements, and this is one area we'll focus on. Your feedback is really helpful for us. Thank you for choosing VTOMAN. We'll keep working hard to bring you better products. If you have any other questions or need help, feel free to contact us. Best regards, Vivi

Response from uk.vtomanFeb 22, 2025

Dear customer, We sincerely apologize for the inconvenience caused to you. We did initiate an investigation with Evri long ago, but so far, we haven't received a definite reply. However, please rest assured that we've been constantly following up on this matter. We're willing to process a refund for you. But as a responsible company, we need to confirm the status of the goods with Evri first. This is not only to handle this case properly but also to avoid potential problems in the future. Based on this experience, we've decided not to use Evri's services anymore to prevent similar situations and improve the overall customer experience. To show our sincere apology, whether you ultimately choose to accept the refund or not, we will send you a small token of our appreciation after this issue is resolved. We earnestly request that you give us a little more time to sort this out. We'll do our best to resolve the problem as soon as possible and keep you informed of the progress at every step. Thank you for your understanding and patience. Best regards, Vivi

Response from uk.vtomanFeb 20, 2025

Hello. Thank you for your kind words, simple words are the biggest recognition for us. We will continue to endeavour to provide you and our other customers with higher quality products and service levels. If you have any questions, please feel free to contact our official email: [email protected] We will be happy to serve you. Last but not least, thank you again for your kind comments and we wish you a happy life! Best regards. Vivi

Response from uk.vtomanFeb 20, 2025

Hello. Thank you for your kind words, simple words are the biggest recognition for us. We will continue to endeavour to provide you and our other customers with higher quality products and service levels. If you have any questions, please feel free to contact our official email: [email protected] We will be happy to serve you. Last but not least, thank you again for your kind comments and we wish you a happy life! Best regards. Vivi

Response from uk.vtomanFeb 19, 2025

Hello, Thank you for your kind words, simple words are the biggest recognition for us. We will continue to endeavour to provide you and our other customers with higher quality products and service levels. If you have any questions, please feel free to contact our official email: [email protected] We will be happy to serve you. Last but not least, thank you again for your kind comments and we wish you a happy life! Best regards. Vivi