Steven B.
Customer service none existent…
Customer service none existent absolutely rubbish

ECO-WORTHY manufactures and sales renewable energy products since 2002. We are always making efforts to provide better solutions to off-grid home life. Solar panel, battery,bracket, power station.ECO-WORTHY keeps creating new products, trying to make every need of yours come true. Improving people's lives with independent clean energy is our mission and vision. We are committed to realizing the convenience of using electricity through independent clean energy so that people can get rid of the shackles of the power grid and no longer be limited to living within the transmission radius of the power grid.
ECO-WORTHY UK (uk.eco-worthy.com) has 170 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Steven B.
Customer service none existent absolutely rubbish
Andrew
Great service and great product. Purchased 2x 280Ampr batteries with Bluetooth connection and management. Top notch so far. Use case is in a 40ft boat with DC/DC controller, MPPT controller and AGM starter battery. No issues to date, just loads of power…
Robert C.
The panel arrived very quickly, and was a very good price. It's fitted, but not yet connected to controller, so I can't comment on it's efficiency.
David P.
Ordered the battery Thursday evening before a bank holiday weekend and didn't expect it to arrive until the middle of the following week but it arrived on the Monday which was great, since then I've just spent a week away in my campervan off grid and the battery has performed better than I thought it would, I only have 150w solar but the battery has been running my fridge full time and lighting when needed as well as charging our phones and is not dropping below 90% ,my old lead acid battery would have been flat in a day, well worth the extra money.
Martin L.
Great products, good price and quick delivery. One of the solar panels was cracked and it was exchanged within 3 days and no issues.
Response from ECO-WORTHY UKJun 3, 2025
Hi Martin Lawson, Thank you so much for your support! Your satisfaction means a lot to us. Look forward to your next visit in the near future.Have a wonderful day!
nathan W.
Well I have purchased 12 x 170w solar panels, 3000w inverter, and 8 100ah batteries and a wind turbine over the last few months. I was pretty happy with my offgrid set up until I finally fitted the wind turbine which was faulty, that changed everything!!!! I now regret ever buying a single thing from this company!!! The customer service is the worst I have ever come across, ever, they string you along, tell bare faced lies and I honestly think they just try to annoy you so much that you quit!! They agreed to refund the faulty product but would not send a replacement like I originally wanted which I find strange? But all talk no refund just lies! Here is my main issue and a warning to everyone, whatever you by from this company you do at your own risk, if there is any issue with delivery, damage in transit, or any fault at any time that requires a refund or replacement forget it!! You will get nowhere, so the solar panels have in reality have NO warantee, the batteries have NO warantee whatsoever, so anything you purchase is sold as seen!!! I live off grid and this system actually provides all of my power, fairly well to be fair but for how long!!! I was going to upgrade to their new batteries and go up to 48v on everything as I WAS happy with the products, now there is ZERO TRUST so I can't deal with this company anymore. I had spent thousands with them an was going to spend thousands more upgrading but there is no hope now I think I have actually had a lucky escape. If Nia aswers your customer service email just give up, chuck the item in the bin and move on, your getting nothing!!! Update.......A few hours after posing this the refund was received, coincidence?
Response from ECO-WORTHY UKMay 27, 2025
Dear nathan White , Thank you for taking the time to share your experience. Please know that your feedback is invaluable to us.We're committed to making things right for you. If there's anything we can do to assist you further, don't hesitate to reach out to our customer support team. We're here to help and ensure that you're fully satisfied with your purchase. Best regards, Eco Worthy
kevin
Excellent delivery in short time good delivery
Response from ECO-WORTHY UKMay 27, 2025
Hi kevin, Thank you so much for your support! Your satisfaction means a lot to us. Look forward to your next visit in the near future.Have a wonderful day!
Ashley D.
Delivery took a long time. Good product but very slow to arrive!
Response from ECO-WORTHY UKMay 27, 2025
We are sorry to hear your feedback about the speed of the logistics. Your satisfaction is very important to us. We will take your feedback into consideration and continue to improve our products and services. Thank you very much for your patience and understanding. Sending our sincerest regards, Eco Worthy