ECO-WORTHY UKReviews of uk.eco-worthy.com

ordered a full installation 16 kw battery. organised for people to take delivery at our house for three days running all cancelled then told we do not have any fitters to install it and do not know when or if they will do it.DO NOT DEAL WITH THIS COMPANY.

Item arrived with flaws or damage, informed company with photos within 24 hours, requested replacement. Since (7 days) i have recieved response that it will be ok but if there's a problem they'll "take responsibility", I replied i ordered new undamaged if it was unreliable It wasn't fit for purpose, I was offered £10 discount i refused, I was offered £20 i refused still ongoing still no undamaged product

Eco Worthy do not honor their warranty. Brand new battery would not fully charge, linked to and existing bank of eco worthy batteries and discharged over night and drained the entire bank, didn't know this until we were on holiday a few weeks later. Dealing with Eco Worthy is terrible, they contradict their own published data to try and avoid any liability by going around in circles with inaccurate information and refuse to replace or refund. In response to EcoWorthy: I'm the customer that you refused to warranty a new faulty battery, which I had to send you a final right to reject goods under the Consumer Rights Act which you ignored, to which I further sent you a formal notice of court action to reclaim losses including the batteries damaged by your faulty product. A court claim is pending for the losses in full.

Battery was build awfully. Stopped working after a week. Company told me to charge it then ghosted me. They don’t honour warranties and sell very poor products. Best avoided.

I will be Demanding full refund and compensation. "I am writing this review after an incredibly stressful and, ultimately, dangerous experience with Eco-Worthy. This goes far beyond a simple faulty product; the actions of their staff put my safety and property at risk. My solar system kit arrived in August, but the panels were delayed until late September. When they finally arrived, two panels were dented, and one was completely smashed. I accepted a small partial refund for the dented frames to move forward, but the replacement panel was of completely different, and frankly, bad workmanship. Eco-Worthy told me I had to keep it as long as it worked. After finally getting the system set up in October, the battery kept going into BMS protection mode. I discovered through my own research that it needed calibration, a critical step that was not included in Eco-Worthy's incorrect and unsafe instructions. After performing the calibration, the battery entered protection mode again. My research indicated a faulty cell, and for my own safety, I disconnected the system. My attempts to get technical support from the UK team have been completely ignored. The representative I spoke with multiple times via WhatsApp did not understand the technical issues, refused to connect me with a qualified person or a manager, and ignored my requests for a full refund and compensation under the Consumer Rights Act 2015. The situation turned dangerous when he asked me to "swap the cables around on the multimeter," a request I later realized was extremely reckless. I followed his instruction, and a spark came off the batteries, followed by the smell of melting plastic and a puff of smoke. His incompetence nearly caused a fire and could have severely injured me. I immediately ceased all communication and demanded a full refund and compensation. His response? An insulting £30 offer for the multimeter. Eco-Worthy's products are not fit for purpose, their instructions are dangerous, and their customer service is willfully incompetent. They have ignored my consumer rights at every turn. I no longer trust their products or their staff. I am now seeking formal legal advice and have reported this incident to the relevant authorities. This was a significant purchase for me, and the emotional and financial cost has been immense. No one should have to go through this." Order number #31346 and also ordered an extra battery can’t find order number for that.

I live in Northern Ireland. I would suggest anyone living in Northern Ireland not to buy from Eco-Worthy. My friend who lived in England had problems with them, but it was soon sorted. But I waited for more than ten weeks for my products to be delivered. In fact, The batteries and one solar panel ended being cancelled because they never were supplied. In the tenth week, they were owing me two panels, and sent one. Then argued that they had sent two. Their customer service is non existant, I always received emails from the same person, who always blamed the delivery manager. and said things were on the way, but were not.

The hardware itself isn't too bad but the software ! Trying to connect up devices and the apps are useless "connection failed". China's supposed to be one of the world leaders in technology but you still can't beat the Japanese for QUALITY. Do better .

Customer service none existent absolutely rubbish