Warren B.
Poor service
Contacted them numerous times and their manager stated the service manager would contact me to arrange service of 2 PT, no contact from service dept then no contact from the company,
Segway Inc. is an American manufacturer of two-wheeled personal transporters, chiefly through its Segway PT and Segway miniPro product lines.
UK En segway (uk-en.segway.com) has 14 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Warren B.
Contacted them numerous times and their manager stated the service manager would contact me to arrange service of 2 PT, no contact from service dept then no contact from the company,
Bravo J.
Don't expect any reply at all for your product under warranty. Or trying to get spare parts for that matter, or ANY response.
Lars L.
Worst costumerservice ever! I ordered a set of Drift w1 from Segway and has sinfe February (5 months) tried to have fixed a error on the one set. I do get reply on email, after 2 weeks. But they keep telling me that it is not their problem and I have to talk to a different department.
a O.
Sent what looks like a customer return with a broken handle. Took ages to respond to emails and then refused to refund my postage costs which won't be cheap as it's a bulky item. It took two weeks to get a definitive response. Possibly the worst customer service I have experienced.
kelly R.
Yes deffo is I ordered Segway on the 14th Dec and the same fake tracking order still no Segway have u revived yours
Johnny M.
Anybody know if there is a scam on the Segway online site? I ordered something ten days ago and they seemed to disappear off the map since. Just getting recorded messages and no email response. Shockingly bad service.