UHS HardwareReviews of uhs-hardware.com

I had always been happy with UHS Hardware customer service and pricing, until my last contact with their ordering department. I called to place an order, did not finalize the order, and said I would call back shortly. I did call back, within 10 minutes, and said that I regrettably had to cancel the order. Nothing had been pulled from stock, nothing had been packaged, and yet they billed my credit card and refused to refund the full amount. The sales person claimed that they were charging me a 'restocking' or order cancelling fee. That's just disgusting. And with that way of doing business and treating customers, they have lost this customer. I’ve ordered from other wholesalers and NONE have ever had the audacity to pull this. I hope others are made aware of UHS Hardware's practice and think twice before placing any orders with them. Do your homework, as I did, and check out other wholesalers. There are other, more ethical sellers, and they aren’t thieves.

I really wish this site would you let post a lengthy review for places so I could post in detail my entire experience. If you're trying to buy hardware most of it is overpriced, but don't ever let them do any special projects for you. The only thing this supplier is good for is opening a box, filling it usually per your order, and shipping it out to you. I ordered a custom IC core order from them for 100 cores and 4 times in a row they sent me the wrong order and lost me a contract with what would've been my biggest customer. After spending 3600 for my order I was offered $600 as a refund. They are scum and I'm through with them after their disrespect for my business. I gave them 45 days to try and make my order correctly and they failed again and again.

Company's customer service is poor. Tried to order a product. Told it was a 45 day ship. Then told they have no idea. Then have issues with accounting not having payment when DIscover credit card says they have the payment. UHS will not respond

THIS COMPANY IS A SCAM ORDERED SOMETHING AND NEVER RECEIVED ANYTHING

UHS Hardware doesn’t Acknowledged responsibility for non-delivered items. The communication within the network fails. We received your voicemail with the tracking order number that they received back at their warehouse as followed up the other associates are not finding the packages. We all need to report these violations to BBB and Federal trade commission.

Misleading online catalog - provides pictures and installation videos of parts not included with selected item. Absolutely no response to emails about missing parts, phone calls "your call is important to us..." wait 40 minutes then disconnected. Shipping was fast, but product was not as advertised. When I finally did get through to "customer service" they had no idea what they sold or what additional parts needed to be ordered separately.

customer service 0 no answers to emails ,no call you back no help on anything sells not working equipment and not helping to resolve issue no stars fire customer service

This Company sold me hardware then sends me half the order (deadbolts but no levers) but charges me full price. Informs me after-the-fact that item is on back-order when I purchased it online it said in-stock. Now, I have double the install cost from my contractor to install because he now has to make two trips and I'm stuck with two doors in my house that I can't enter of exit because they have no hardware (it's been a month now and counting) . I'm never ordering from UHS hardware again. Customer service is difficult to say the least - never admit any mistakes - they blame you! Furthermore, I previously ordered a front door entry set from them a few months earlier. Upon going to the Manufacturer's site I looked up what I order from UHS and found they send me the older (not current) model hardware that does not have the current features. I confronted and they said sorry the order is too old , we can't help you. After all of this they offered me a $60 credit. But when I asked them a week later, "where's my $60 credit?" they said oh, that's a $60 credit for a future purchase! Like, really???? I'm going to order something from this sham company again??? These guys are criminals. Run don't walk away from this company.