Hector P.
open an account at your risk
If you are looking to open an account with a credit union, University Credit Union is not what you are looking for. Most of the customer services staff are as incompetent as a 5 year old. And that is been generous. I don't want to waste time with long reviews, so here's the overall problem with this place. Employees lack knowledge and motivation to help customers. They contradict each other and sometimes provide wrong information. In my case the last instance of interaction with UCU (not my first negative experience with UCU) left me stranded in an unknown place, with no money for gas or food in a rural area of Northern California. Don't recall the last time I felt so many emotions at the same time. Have an appointment with a lawyer to go over the situation I had to live as a result of the wrong information I was given by a UCU employee. Even wrote a letter to UCU CEO a few days back and haven't received even an acknowledgement of receipt of my letter. Don't waste your time. Do your due diligence before opening an account at UCU.
Response from University Credit UnionFeb 28, 2025
Thank you for sharing your experience with us. At University Credit Union, we take great pride in providing top-tier member support, and we sincerely regret that your recent interactions did not meet your expectations. We understand how frustrating and difficult it can be when things don’t go as expected, especially when it impacts your financial security and peace of mind. Our team is dedicated to delivering knowledgeable, professional, and reliable service. We continuously invest in training to ensure our staff can assist members effectively. However, we recognize that there are times when we may fall short, and we truly appreciate the opportunity to address any concerns. We would love the chance to make this right and better understand your experience. Please reach out to [email protected] so we can personally assist you and work toward a resolution. Your trust is important to us, and we are committed to doing everything we can to support our members. Kind regards, Team UCU