uBreakiFixReviews of ubreakifix.com

I do not recommend this place to anyone. RIP OFF!!! On Sept/Oct 2024 I took my daughters phone to get repaired. Her screen went black/green and the phone wasn't functioning well. They put a screen that cost me $300 but it wasn't an official Iphone screen. The phone started messing up again but February 2025 came & the phone did the same exact thing and stopped functioning. I took it back to them and they informed me that the iphone isn't functioning well because it needed the "authentic" iPhone screen put on which goes for $400+ and that something inside the phone wasn't functioning properly. I refuse to pay that or even the difference since I already knew that they didn't know what they were doing. For that amount I could've taken the phone to apple directly. If they saw that the phone was messed up from the beginning they should have said it's not worth fixing it but instead they took my money and I ended up having to purchase a new phone anyway. So I lost out on $300 and spent money on a new phone. Never Again. Stay Away. My review is specifically with my experience at the 501 Westport Ave, Norwalk, CT 06851 location.

Ubreakifix is a scam. Please stay away from them

I took my phone into UBREAKIFIX a simple Hinge repair on My Z-Fold phone. There was nothing internally wrong with my phone. Working perfectly. I was texted a few hours later saying my phone was ready. When I went to pick it up, the store rep Ryan just handed it to me folded in the off position. So when I got into my vehicle I tried to turn my phone on but it wouldn't turn on, I thought the battery was dead so I tried charging it but it wouldn't charge. Ubreakifix had closed already, I picked my phone up about 5 minutes before they Closed. So when I returned the next explaining that the phone never would turn on, Ryan tried to tell me that it was working when he gave it to Me yesterday (lie # 1) and I said NO it wasn't working at all and that's the way you returned it to me.( Lie #2) He said maybe the battery that came with the frame work that was replaced on my phone was defective, therefore you can reopen the first claim and we will replace the battery. And pick it up the next day around 11am. The next around 2pm i noticed that I never received a phone call from UBREAKIFIX, so I called them and inquired about my phone, the lady who answered asked the person next to her about my phone and he said the phone is IRREPARABLE and to call Assurion so they can get Me another phone. I said U, F🖕🖕D MY PHONE UP........ This place has people working there who don't know what they doing. I wished I had read reviews on UBREAKIFIX before going in there, there are a lot of horrible and similar experiences by other Customers. That was a simple procedure that has turned into a VERY UPSETTING NIGHTMARE. They don't deserve not even a 1 star ⭐

They charge $80 dollars for thermal padding repair. One can buy 100 sq. mm. (enough for several computers) of *high quality* thermal padding for $30. I wouldn't be surprised if they use thermal padding less than $10. I guess the other $70 plus tax is for unscrewing the bottom of the laptop and literally laying the padding down.

I have AT&T as my cell phone provider. I subscribed to Assurion for phone protection. My Galaxy S10 got a couple chips on the screen. Assurion told me that I could not get the screen repaired (advertised repair cost of $29.00), so I had to buy a NEW phone for $125 and then return the old phone after all data was transferred and then erased from old phone. When I got my NEW phone, it was NOT NEW; I got a refurbished S23. I felt uncomfortable transferring data, so I called AT&T store, but they would not transfer the data because I didn't buy the phone from them. Instead, I had to go to an Assurion store (uBreakitIfix) so I called the closest one. They said to bring it in and after they checked my Assurion account, they told me the transfer work would be free. I brought it in about 11:00 AM MST. I left another cell phone number for them to call when it was done. About 6:00 PM MST (they close at 7:00 PM MST), I called them for a status update. I was told they couldn't get into my phone because it was locked. They also said I didn't leave an alternate phone; I told them I did and the man who checked me in wrote it on a slip of paper. The said they didn't have it. I told them how to get into my phone and asked how long to get it done since they closed so soon. They checked the new phone and told me it needed to be charged (they hadn't done that yet?!!!) and that it would take about 30 minutes to get enough charge on it. I told them I would stop in about 6:30 PM MST as I was going to be down there anyway. When I got there, the phone was still in data transfer stage, but I took it anyway; I was told to keep the phones close together until transfer was complete. After the data transfer, it took me another hour and lots of frustration to complete the process that I expected them to do if they had started in time. Lousy service from AT&T and Assurion. I will cancel my Assurion protection plan!

I used the Nampa branch to try and fix my computer... they tried fixing then said after a week that it couldn't be fixed... so asked them to pull off my files and pics... another two weeks of nothing... finally called they said oh its been done for 3 days... no text no phone call nothing... the gal said they called but that was a lie. Then when I went to pick it up they told me they got the data transfered to an external drive... got home and nothing... they did absolutely nothing and charged me for it. Will never go there again.

Can I give them zero stars? What a waste of time. Dropped off a MacBook with a broken display was given an estimate and told it would have to be sent out for repairs as no one in the store knew how to do it. 2 weeks later they call and say it’s going to be $300 more than they had estimated. I still have to may the $60 “diagnostic fee” and I’m out the two weeks it took them to scam me. I really think they just make their money on the diagnostic fees and bait and switch. STAY away!

OMG worst consumer service ever and They charged me for parts they did NOT install ...I was ripped off. 1. when i enter the store i called hello for quite a few times before a guy named chance came out. 2 if wasn't a phone tech i would have thought he was mental slow ..i think i woke him up from a nap i explained my phone was not charging 3. i told him i was leaving town the next day for a weeks and i needed my phone before 2pm he said it would be ready 4. when i came back the next day it was not ready as promised. after I repeatedly told him i need it before 2pm. he said he had to do checks on it 5 came back a week later to pick it up and it was not charged ( it was on 1%) how did he do checks if he never charged the phone 6. on top of the store are ridiculous open tuesday to saturday from 11am till 5 pm he had no people skills ..horrible horrible service. No wonder they have so many bad reviews I was charged for services not rendered you said you put in your battery but my phone was not charged and it still does not hold a charge I'm calling the Better Business Bureau because you charge me for services not rendered. than they respond with a phone number with a voicemail that said " the number you have reached is not excepting calls" Phone Battery still does not stay charged for than 4 hours I have filed a report with the better business bureau