uBreakiFixReviews of ubreakifix.com

On October 3rd I scheduled an appointment with UbreakIfix in Montgomery Alabama on Atlanta Highway. The reason for the visit was while I was working in my yard I ran over my phone with my four-wheeler and it left several hair line cracks in the phone but was fully functional and when the screen was on you couldn't even see the hair line cracks. Upon arrival the tech examined my phone and turned it on and unlocked it to make sure the code I gave him worked. He then advised me that it would be about 2 hours. My brother and I headed out for lunch and returned about an hour and 40 minutes later. The tech advised me that it would be ready in about 10 minutes. Then this guy Austin came out and said my phone was failing on the antenna for the wireless charging and that he would have to revert the process of the repair. I advised him that the phone had no issues other than some hair line cracks in the screen. They said they would re-run the test but if it fails again they would have to take the new screen back off and put the old screen back on. Austin said that they are held by a contract with Samsung and cannot let the phone go out with a new screen if it fails on the diagnostics. Austin then came out with my phone with a completely shattered screen and pieces of the glass were missing. I expressed to Austin that this phone was a medical device for me and that my wife was travelling and that I work off of this phone. Austin said there is nothing he can do. I then expressed that I gave you a fully functional phone and you give the phone back with pieces of the glass missing and the rest of the glass was just chattered. You couldn't even tell if the phone was coming on. I told Austin to put the new glass on there and I will pay for the glass. Again, he said to me and the other customers that were in the store watching that he could not put the new glass back on because of the failed diagnostics. At this point I asked Austin for the Manager and he quickly responded that he is the Manager. I then requested that he call his manager, and he informed me that there is no one else above him but could give me a corporate number to call. I told him that he is the one that needs to make a call not the customer who is now holding a phone that was damaged by UbreakIfix. I requested that he return the phone back to me in the same condition in which I gave it to them. He said there is nothing he can do and there is no one else for him to call. I left the store but will proceed to take this up with Corporate.

DON'T DO IT. Brought in Microsoft surface pro for potential battery issue. Was told it would take 1 to 2 weeks to check and repair. It took 3 weeks. Was told to bring it with the stylus so they could check that for battery drain. Stylus was not returned. Communication through the entire process was painful. I had to call multiple times and even get an advocate involved. Didn't help much. Replaced battery with generic so I get error messages from the laptop. Out almost $400 by time I had to replace the stylus, didn't have the laptop for 3 weeks and now I have a whole 15 minutes extra battery life. Extremely disappointing.

This place is a scam. If you have a Samsung product that needs repair, you are better off sending it directly back to Samsung. Had half the screen on my new phone highlighted in a green tint, got a warranty ticket from Samsung to take it to UBreakiFix. Took it in and they said it just needs the screen replaced. Said it would be ready next day, that they had the screen in stock. Went to pick up 4 days later, excuse about Samsung needed pic of serial# from inside of phone and they had already replaced the screen and they were waiting on new parts to reinstall screen, would be another few days. Called to see if ready, said same situation, waiting on Samsung to verify repair. Asked to speak with manager, said she would be in tomorrow. Went in next day, oh, she is off today. Requested my phone back so that I could send directly to Samsung. They said give us until next Wednesday and it will be resolved. Called to see if it was ready, they said no, not yet. Asked to speak with manager, as I was coming in to pick up the phone. Yes, she is here at her desk. Got to the store 10 minutes later, oh, she just left. They gave me my phone back, I went to turn it on, he said it wont turn on because of the old screen was put back on. They had the phone for 17 days and never called me to let me know the situation. I had to reach out to them each time. Terrible customer service. Run around on why it is taking them so long to repair. They're supposedly an authorized repair center for Samsung but can't seem to get them to verify repair? Take your business some where else, unless you won't need your device for 3 weeks or more.

Review for uBreakiFix I am extremely disappointed with the service I received at this location today. Yesterday, I brought my phone issue to AT&T, and they scheduled an appointment for me at uBreakiFix, which was confirmed through email. When I arrived today, I was told I didn’t have an appointment—even after showing the confirmation. Instead, I was asked to leave my phone for two hours and was assured they would contact me or my husband once the phone was ready. Three hours passed with no updates, no calls, and no communication. When we returned, they casually told me that “nothing happened,” suggested it might just be a virus, and demanded $60. On top of that, I was told it would take only 15 more minutes, which turned into another 45 minutes of waiting. The payment itself was not the issue—the complete lack of professionalism, communication, and courtesy was. There were no apologies, no explanations, and no effort to treat me as a valued customer. As a company that customers are referred to through AT&T, I expect much better. Poor communication and disregard for customers’ time and concerns are unacceptable. I truly hope management takes this review seriously and trains staff to improve both communication and customer care.

Day 1 - I went in to have video taken off a SD card and put onto my dual sim phone. Day 2 - various issues started with my phone on day one after I left the store including not being able to make or receive calls and an extra security measure to gain access that I didn't have before. I was told it was a problem with my service provider and to contact them. How would I contact them if I can't make calls? While waiting for the tech to go back and forth to the back and the front I figured out part of a solution. The tech seemed rather surprised showing his already less than adequate knowledge. Day 3 - more issues that started on Day 2. Phone blacked out whenever attempting to make a call. I was told that always happens. No, it has not and does not. Calls not always going through, which I called their store phone and they called mine for proof. I was told it was something I did. No, it was not. I didn't change the settings other than when I was in the store. Then I was told it was the screen protector. Again, no since this problem never existed before day one. They place the 2nd sim card back in and still more issues. I left out of frustration with their inability to figure out what they did. I started to Best Buy but sat in the parking lot first to see if I could figure out the issue. I went through the sim card management screen and fixed the issue myself. What a waste of time with them. Another customer said she was only there because it was closer but she was going back to a computer/cell phone place in North Richland Hills. She said the drive is longer but worth it after dealing with the unknowledgeable people here.

The Ithaca, NY store closed and did not return my 13” ipad.

Llevé mi laptop porque dejó de cargar la batería y me dijeron que en 24 a 48 horas me enviaban un sms con el diagnóstico y la el precio si decidía arreglarlo, nunca me enviaron mensaje por lo que aln3er dia llamé, me atendieron los técnicos y me dijeron que aun no la habían revisado, llamé al dia siguiente y me explicaron que el puerto del cargador estaba roto y que cambiarlo costaba $272 , pero que esperara para darme un precio más económico, no me dijeron por que tenia que esperar. Como no vi claro este asunto decidí buscar mi PC y no arreglarla por el precio excesivo, me la entregar6n sin tornillos y sin cargador, ya que no aparecían, exigí que se me entregará todo lo que faltaba y así fue. Quisieron venderme un plan de $199 que no acepté. La Llevé a Best Bay para tratar de extraer la información, le pusieron el cargador a ver si realmente no cargaba y comenzó a funcionar. Yo no se ni que pensar. ESTAFA? MENTIRAS? INCOMPETENCIA? de parte de Ubreakifix de Kendall, Miami? Nunca recomendaría ese lugar.

Took my son's Switch in to get it fixed as it would not power on. Took it in there and they said they would look at it. They returned it and said they could not fix it. I found a very highly rated repair person and took it to them. They said that uBreakiFix worked on it but had no clue. Had missing screws and all sort of damage done to it. Whatever you do avoid them at least the one on High House.