uBreakiFixReviews of ubreakifix.com

Horrible. Drove an hour to get there before they closed. Phone screen broke, they had the parts to fix l but said inventory didn't show it for asurion claim system so they could not fix. I asked Michael if he could call customer service to have them fix inventory and he laughed and said no they would get mad at him. Would not help at all. Did not care that we drove ao far. Very incompetent and I would not recommend this store.

I brought in two laptops for repair. I should have known something was up when they started quoting exorbitant rates and then offering massive discounts if I just signed up for their insurance plan. I got one machine back a couple of days later. It worked for about an hour before the issue began recurring. I took it back. They held it and the other for nearly a month before calling me back to say they still couldn't fix either one, and needed more money to take a wild guess. I ended up going in and paying $200.00 to pick up two laptops that were in the exact same condition as when I dropped them off. It then took another half a day of bad accents to get out of that useless insurance plan. What's the point of insurance with a company that can't actually fix anything?

I came to this location for a Galaxy phone repair under Samsung Z Assurance and the experience was very disappointing. One technician told me he could only see my appointment and had no claim on file, and said he needed a “processed claim” before entering any information — even though they never created one. Then another employee came out and said my appointment was actually for the next day, told me to come back, and couldn’t say whether they would even be able to fix the phone. No one provided clear guidance, and it felt like the staff were unprepared and unwilling to help despite being the only location with the needed parts. Overall, very unprofessional and unorganized.

I called ahead of time and spoke with Jay or Jacob. I explained I had a Gen 1 Microsoft Surface Book and the battery was swelling and splitting the case. He was unsure about the parts so I looked up the battery for it and gave him the part number. It was about $30-$50. He appreciated the effort, quoted me $150 to get the job done and said to bring it by so they could log it in. I live in Dripping Springs so I told him I'd make time to get it over to them as they were about an hour's drive from me. The next day I get the laptop to their storefront. A guy at the desk looked over the laptop and brought it to the back. He came back and said his manager was going to quote $250. I let the front desk person know that the price quoted was $100 less. He replied that Jacob was "just a tech" and that his manager's price was what they'd honor. I asked for his manager's name and was told it was Joaquin. I wasn't too happy about the "bait and switch" they just pulled on me but they already had me all the way across town at that point in time. I felt like a chump. The front desk person was having trouble getting the laptop logged in to their computer system and had his manager "Joaquin" come to the front to help him. Joaquin wouldn't even look at me or say hello or even acknowledge my presence. I just stood there quietly. I never said one word to this person. I was feeling like this guy was gouging me on the price and that I also felt that he knew full well that $200 was him being way overcompensated, possibly personally, for a battery replacement. Joaquin just snubbed me, turned his back on me and then walked away. I asked Front Desk Person if I would be getting a detailed receipt showing the amount I paid for the battery and how much they were charging me for labor. He told me no. I would receive a receipt for the full price to include labor and parts. Of course this obscures what I'm paying for labor and parts. No mention of going through insurance or anything else. Front Desk Person just kept his eyes focused downward. The guilt at what they were doing was evident. He also proceeded to charge me $60 + tax for an "advanced non-mobile troubleshooting fee totaling $64.94. He said that was just in case I failed to pick up my laptop. What in corn-dog hell? I'm already feeling like a fool getting fleeced and they're just sticking it in and twisting it now. So, I need the laptop and the swollen battery is a fire hazard so I'll go ahead and let them pluck me like a chicken. I paid the $65 and I will pay the rest of their fees IN A MONTH which was the time they said that they could have it ready by. But I will never recommend them to anyone ever. This was a classic BAIT AND SWITCH where everything is all rosy and positive until I (the patsy in this crime drama) makes his drive out to get the job done and then gets stuck with an astronomically high bill after the fact with a take it or leave it attitude. Oh, I'll pay your fees but you've made an enemy out of me. Never again.

Mijn review op Google is verwijderd na een goede lobby van ze denk ik, maar om toekomstig gedupeerden te behoeden voor deze mensen, hierbij mijn originele review: GA HIER NIET HEEN. Ik zou m'n keukenweegschaal er nog niet voor reparatie heenbrengen. Ik heb in april mijn dure laptop achtergelaten voor een reparatie omdat ik er koffie overheen had laten vallen. Zij zeiden dat ze het konden maken, 3 weken zou het duren. Toen begon de ellende. Ze lieten elke keer niks van zich horen, ook al waren er vertragingen (prima, maar laat dat dan weten). Ik moest er elke keer zelf naartoe, en elke keer was er weer een ander lulverhaal en zou het 'maximaal 1/2/3 weken duren, gegarandeerd, dan heeft u uw laptop!' Na de afgelopen weken de druk erop te hebben gezet, zou die vandaag klaar zijn. Krijg ik een mailtje met de mededeling dat de laptop én niet gemaakt is, ik ook nog óf 50 euro moet betalen om de kapotte laptop op te halen, óf ik (ipv 1.200 voor de reparatie) 1.500 moet betalen om een 'swaplaptop' van hun te krijgen. Meest onbetrouwbare mensen waar ik ooit mee te maken heb gehad, het is nooit hun schuld (maakten zelfs een keer een andere klant voor mij zwart toen zij weg was, nadat zij boos was geworden omdat ze haar laptop stuk hadden gemaakt).

Rude employee Do not recommend patronage

Very unfriendly attitude, Store 640 Arlington Creek, Baton Rouge, La shopping center near ATT Store. White guy did not even give me a chance to explain my situation. Refused to even check my phone in to check. very rude. Said it was the motherboard and it would cost over $1K to fix. Very Dismissive. And then said, oh you got water damage around your camera, so I am not checking it in. What he does not know is this, my credit card company insurance was going to cover a full replacement, all I needed was a statement based on his opinion. And he refused. Just nasty attitude

Worst fake place I’ve ever contacted. Place doesn’t employ competent employees. They are sharks and want to take your money. People don’t even speak English. These people are garbage. This whole company is a scheme to take your money money. Stay away.