uBreakiFixReviews of ubreakifix.com

Was directed by Samsung to take my S8 to ubreakifix in Portland,OR for a software flash after Samsung was unable to resolve my issue remotely after the recent software upgrade to Pie. Samsung did not recommend doing a factory reset before flashing software. My issue was that my message badge was not notifying me at all about new messages. All my other badge icons were working just fine with notifications. I drove 1 hour to the Portland, OR location for a software flash. I explained to the person who created my ticket at the store that I only want a software flash and not a factory reset twice. He told me it would take about 30 mins.to flash software. I returned a hour later and the tech that was working on my phone greeted me and said my phone needed another 15-20 to finish. He told me that I had a corrupted file from the update and he was reinstalling the operating system...pretty much a factory reset. I immediately asked if he backed up my phone and was told no. Said if I had everything backed up to the cloud, I can just restore from most recent date. Of course he is assuming the cloud has every part of my phone stored. Then was told that my phone would either come back with everything still on it or I would have a "new" phone after the software installation. Well, guess what I got back 1.5hrs later...a "new" phone as my phone had been wiped completely and it needed to be set up like it just came out of the box. I later learned that my sd card that was encrypted couldn't be decrypted since the sd card needed the encryption key from the device that it was encrypted with. Since my phone had been wiped, the sd card didn't recognize that it was in the same device. I contacted Samsung the next day and they remoted in and were unable to decrypt my sd card which had years of personal photos and other memories that I've managed to transfer over the years to new phones without issue. It took these jokers 1.5 hrs to lose it all. I called and left a message for Sam the regional manager at 10:30a to call me to discuss my experience. Gray took my message and Sam would be in at 2pm. I didn't hear anything and called backed at 5:50pm and spoke to Brandon who identified himself as a manager and told me Sam was on the phone. I explained my entire ordeal to Brandon while I wanted for Sam to become available. Brandon was sympathetic and said there is nothing he could do and implied that my issue with the sd card existed before they completely wiped my phone...which Samsung said was not the case. Brandon told me that they would use this as training for the techs involved with my phone and I thanked him for letting me be the guinea pig to teaching his techs just simple common sense. Don't wipe a customer's phone before telling them what you are doing first and getting my consent. Brandon told me I can call their Corp. to tell them what I think of this particular franchise. This I will be doing also!! Be very very careful if you let them touch your OS software or you may go through the same painful experience as me.

I sent my phone into the Kelowna office by mail in (there was no location in my city, and they were endorsed by Google for all Pixel repairs.) I was told that it would be about 2 weeks, and cost $85 for the battery replacement plus shipping. After 10 days, they called me and said they needed to order in a new battery since they did not have any in stock. On day 33 I finally contact them asking for an update to be told again the battery still hadn't arrived. Day 43 I contact them again, only to be told that "Oh, your battery arrived and we fixed your phone! We contacted you by email and call but you ignored us". (Which, had in fact had been a lie). Contact them again asking them to resend any emails or calls. Day 45 I am then told that the battery had NOT arrived, that they JUST PLACED THE ORDER FOR IT, and they will tell me when its finished. Day 50, finally give up and ask them to return my phone unfixed. Day 54, they completely ignore my request to return it, fix the phone, and send me the bill with an additional "$85 misc fee". TLDR; They took over 8 weeks to do a 'simple battery replacement' and my bill went from $~100 to $212. Was given false information several times during my repair. Would not recommend.

I took my iPhone in for a new battery. They said it would be $45 and take an hour. The touch screen didn't work when I got it back. That took 2 hours. Their solution was to send me to the apple store. That took 3 hours. They paid for a new screen but still charged for the battery. I paid $45 to waste 5 hours, gas and parking. The peanut butter on my case when they broke it. It was literally the icing on the cake.

Went to a shop in Ottawa, Canada and they misquoted my price. They told me $24.99 instead of $249.99. And then told me they would take out the part and give me back the broken computer as their resolution. I paid for the part which was $200 and made a complaint to their head office. Long story short after speaking to two people, one in the "resolutions" department they basically told me that the price he gave me was ridiculous and I should have known it was too low. I told them that I did call back to confirm because it did seem strange. And their "resolution " was to give me 10% off my next order...like there is ever gonna be a next order. All those who give high marks don't realize that they don't take care of their customers when they screw up royally! Stay away from them if u want impeccable customer service.