uBreakiFixReviews of ubreakifix.com

I dont usually write reviews as i realize that no matter how hard a company tries there can be problems but this company is horrible and would never go back. Its too bad I cannot give 0 stars for them I have a work phone that had the camera lens broken. It has regulation program on it as company owned. They took the phone replaced the back that was broken and then said they could not test it, seriously a phone that was working fine with no problems. My company would throw the phone away before taking their regulatory program off it. So they had already fixed the phone but took off the new part and put the broken part back on which had to be difficult to do. Never heard of anything like this. They gave me after 2 hours of waitig they gave me a broken phone back. I made one phone call to another company they fixed my phone in 20 minutes were very nice about it. Change the name to UBreak I dont fix. and waste your time.

We decided to upgrade our phones and the phone company told us to fix my cracked phone screen to get a better trade in price. Since we have insurance for my phone we decided to fix the screen at Ubreakifix. In this era, everybody knows how important cell phones are to owners, work stuff, personal informations, photos, etc.....but this company could care less. We just wanted to change the cracked screen and everything works fine. We are not phone technicians, so they have to advice us what to do, details of what they need from us. they are supposed to know the procedures to how to fix a cracked screen. They should tell us to download any important stuff before fixing the phone. Don't just assume everybody uses cloud. How are we supposed to know it is that intricate. Instead, they called us to ask for an email address and password to be able to turn the phone back on. I could not remember there and then. He said they could over right it but will wipe out everything in the phone. I said No, don't do anything yet and i gave him the email address and password 20mins later. He told us it went through and everything is fine, come in to collect the phone. Well Guess what, turned on the phone, EVERYTHING WAS GONE, EVERYTHING (except contacts). Years of personal informations all gone. Clueless techs at the Niagara Falls NY outlet. SAMSUNG should NEVER have appointed Ubreakifix store. Terrible service.

Overall service is good but I brought my phone in multiple times to get fixed, every time they pushed to put cell helmut glass protector on my phone. I finally caved and did it. It was a scam!!! I paid $50 for the cell helmet with a $300 guarantee if my phone was to crack again, it worked for a while but it did crack again! I brought it back to get it fixed and they will reimburse me for the $100 dollars to fix my phone but now I would have to purchase cell helmet again for $50 negating the $100 i am being reimbursed !! They knew my phone and how much it would cost to get it fixed, they had fixed it multiple times before, they knew this was a way to get more money out of me. They will smile while they are racking up charges on your credit card!!! Beware!!

Came to the store located at 8019 Bethesda store Wisconsin Ave, Bethesda, MD 20814 because my Fingerprint Sensor on my new Galaxy S8 didn't work. First they asked me to pay $100 although my phone was still under warranty. When I said it's under warranty then they did nothing but resetting my phone. I went on a trip abroad and called them this phone still has the same issue. They said no worries. You can bring it back within 3 months and we will fix it. Again I came back with the same Issue a team member named Jonathan who was VERY RUDE again asked me to pay $100 for a phone which was still under warranty!! Finally I had to call Samsung Customer Service and they sent me a brand new replacement! Rude staff, tribble customer service!

The foothills mall branch is a fraud. Took my money, an ipad and a 70 in. TV. 23 days later I dropped in to pick up my items and demand a refund. Which surprisingly, they did not attest. Definitely did not surprise me when neither of my items had been touched. Was told I would have my ipad back by 7 days repaired. They can't be busy because everytime I've been there no one is there. Should have read the reviews first, because yes they're polite. But they dont do repairs. Odd that it's the same in other states. What are they really up to? Stealing information from our devices after they get them unlocked, by us? Hmmmmm.

My pixel 2xl would not turn on. It was completely unresponsive. When i picked up my phone from ubreakifix on merivale road they told me it was a hardware failure and they could do nothing with it. If I wanted to have Pixel look at it it would cost about $300 with no guarantees. It sat in a drawer for a couple of months before I gave it to my son in law to play with and see if he could fix it. An hour later he called and said it was fixed. I have been using it for a week with no issues. Ubreakifix is a joke

poor quaiity replacements parts ,broke my i phone ,refused to stand behind guarantee .

Do not trust U Break I Fix - I went there twice for repairs, and both time they broke another component - They refuse to comply with their warranty - They offered a warranty extension to compensate me for all the troubles I went through, but once I asked for it, they denied it.