uBreakiFixReviews of ubreakifix.com

Do not take your phone to this repair shop. They are shady. I filed a claim to replace my screen, dropped the phone off, and when I picked it up I noticed damage to the back panel that wasn't there before. The shop told me to come back the next day and talk to the manager, which I did. He said they'd order the replacement part and fix the damage at no cost to me. A week went by with no call, so I followed up myself. I was told the part had arrived and the repair would only take a few minutes. Ten minutes later, the manager called and said I'd actually need to file a claim through my insurance — but assured me it wouldn't cost anything and wouldn't count against my annual claim limit. When I called my insurance company, they told me the shop had already closed out the claim, and my only option now is a refurbished replacement phone. I'm still making monthly payments on my original, brand-new phone — and will continue to for the life of the loan — for a device that's about to be swapped out for a used, refurbished one with an unknown history. This is a clearly shady tactic. The shop damaged my phone, then maneuvered the claim process so they walked away with zero responsibility, and I'm the one stuck paying full price for a "new" phone I no longer have. To make matters worse, my insurance company was just as bad. Instead of acknowledging that this whole situation was caused by the shop's mistake, the rep basically told me I should consider myself lucky I'm not on the hook for the full deductible. Lucky? I'm losing a brand-new phone I'm still paying for and getting a used, refurbished one in return, through no fault of my own, and I'm supposed to feel grateful I'm not also paying extra for the privilege. I also want to note that the techs I dealt with were genuinely nice and professional. My real issue is with the manager, who handled this dishonestly and made me feel like the damage and the resulting hassle were somehow my fault — like I was the inconvenience, instead of the customer dealing with the consequences of their mistake. Needless to say, I'll be shopping for a new insurance provider and crossing UBreakIFix off my list for good. If there's one thing I hope others take from this, it's to actually check reviews and shop around before trusting either a repair shop or an insurance provider with your device.

Go with a local company. They will no honor the warranty between sites so if you are on vacation and the screen goes out you are out of luck. Support local businesses instead.

What a horrible company, and they do so much shoddy business, they're too busy to do a decent job on your devices, ppl, because they're employed by Asurion and all about the money. Keep reading the reviews, any that were positive only make up some of the happy endings, what's real and unfortunate are those sad stories that permeate, and should be taken seriously because you're gambling with your phone.

Somehow I'm not surprised that this place has mixed reviews. Samsung recommended them. And because of the problem with my phone I didn't want to spend time and carfare to go down there, so I decided to email the owner since after reviews most of which were negative. This is what I said. " I'm contacting you by email before I to do anything. 6 months ago I bought a Samsung Galaxy A32 5g phone. I didn't immediately charge the phone that it had a hardware power defect and it was under the 1 year warranty. When I tried to charge it, it only visibly pulsed but wouldn't charge. I bought the phone through Tracfone Wireless. I don't know what the problem is even though it's under warranty I can't afford the hidden fees. I want to be misled and charged for things that are extraneous plus time and carfare. I'm on disability and the phone was more expensive than I expected. As I expected he never responded. Been there done that. Caveat Emptor.

A repair is only as good as the company performing it, and their warranty only as good as their willingness to honor it. I chose uBreakiFix because they advertise a "1-Year Limited Warranty that is valid at all locations." Unfortunately, when a display defect developed and progressively worsened after my repair, the warranty claim was immediately denied without anyone physically inspecting the device. I was also told that this store (in Santa Maria, CA) was "privately owned and operated," and therefore can make decisions inconsistent with the advertised warranty that is advertised as being valid at all uBreakiFix locations. My frustration is not simply that the claim was denied; it's that the decision was made without inspecting the device and without any meaningful effort to determine the actual cause of the issue. I thought I could trust them as a national chain. Instead, they performed shoddy work and refused to stand by their advertised warranty. You're better off going with any local chain that actually cares about quality of work and customer service.

Do not go to them. I ended up at west 23rd st. They lied to me and never told me I was paying 200 dollars for a non-apple screen. The phone cost me less than that -- and, had I known I may have made a different decision. When I got the phone back, the screen did not work right. I kept having to push to get an app to open and when I told that to the person, he said, Oh, Idid not tell you about it not being an apple screen as you seemed ina rush. Not true. and, even if I was in a rush that would be something you have to tell a customer. Bottom Line -- 200 bucks for a screen that does not work. Do NOT use this business in any location. Chinatown is way better. And, now I can't get anyone from that store to refund my money. No one takes the call and no response. This place is a RIP OFF. I think they use confirmation bias to support their business.

Worst customer service on planet. Employees not professional.

I brought my phone in to have the screen fixed. They did a good job fixing the screen however the lock button was broken in the process and they told me it would be fixed but it’s been over a month and they never fixed it. Anytime I called I was given the runaround rudely about not having a tracking number. Then the manager told be she would order a new part and I received a call saying the part was in but when I went to get it fixed an about 2 hours later they couldn’t find the part. I would never go back to this store.