uBreakiFixReviews of ubreakifix.com

Product: Samsung Z-Fold 3 Situation (10am-6:30pm): Took phone in for warranty repair and approval with ticket number from manufacturer. Left phone with manager with both screens working and a couple pixels missing on inside screen. After going back three times, making 4 calls to the manufacturer (one call on speaker phone while inside store with manager, Samsung rep and me) I received my phone back with pixels still missing on inside screen and now outside screen not working. The technician broke my outside screen. While the inside screen pixel issue was covered under warranty, I was asked for my credit card to pay for outside screen that they broke before manager would give me my phone. I didn't give manager my credit card and manager 'un-repaired' my phone before giving it back. Had to mail phone to manufacturer for repair for free, because it was approved to be covered under warranty. Samsung was great and handled me with the quality service any customer deserves, while uBreakiFix offered contrary service. While the manager's tone remained calm, what the manager said and did was different each of the three times I went into the store. Other details - Before my visit to uBreakiFix, I visited my local AT&T store, verified phone's manufacturer's warranty was still active and insurance claim was not necessary at this time. Called Samsung, confirmed condition of phone and that warranty covered issue, received ticket number and referred to two uBreakiFix locations nearest me. I chose the closest location - Spartanburg. I stopped by Spartanburg location to confirm that the part was in the night before and the store representative inspected my phone. I told him I'd return the next day for the warranty repair. In addition, the Samsung rep confirmed the part was to be mailed to the location and provided me the ticket number for the warranty repair. I was first person there at 10 am and the store manager checked me in and communicated with me most of the process. Protocol broken: Manager asked for my phone's access code and did not offer factory reset. Manager never provided me with a repair ticket after taking my phone back for warranty repair. Manager said Samsung only covers one repair during the warranty period. After breaking the outside screen on my phone, I now have two issues with my phone. I went to another uBreakiFix in the area to confirm protocol and found that the manager in fact broke several protocols noted above. I spoke with several manufacturer representatives and confirmed protocol was indeed broken. I can only review this location and based on my experience, I would not recommend this place to anyone. After reading other reviews it appears to be a consistent theme and changing the name of uBreakiFix does not change their practices and level of service. I can only imagine how much it costs the manufacturers because of mistakes and breaks their 'Authorized Technicians' make.

Conclusion: If your device's brand has official store (eg. Apple), go there or go to another repair store. Don't go to any uBreakiFix locations to avoid the hassle. My experience: My iPad 7 had a broken glass, other than that, my device was like-new with no scratch and all functions normal. I brought my device to the Bonaventure store at H3B4W5. When I went to pick up my device, they stated that everything went perfectly and my device was repaired. But a quick test by me shows that the TouchID was missing. Only after I found this out did they say that they damaged the module during repair and could give me a C$50 discount, which is unacceptable because that's an at-least C$400 worth of damage. (You have to change the motherboard to get TouchID back, and a used iPad 7 motherboard alone costs C$350.) When I said that I really want TouchID, they brought out the broken piece and said they'll try to fix the module. And it's been three weeks, I have heard nothing from them. They did say it'll take at max a week. Seems like they are hoping me to forget about all these. Plus, I later found out there's a deep 5mm-long cut on the back of my device, a visible piece of dirt inside my screen(between the glass and the LCD), they didn't tell me about that either. Also, the glass they replaced doesn't have a anti-fingerprint layer which the original apple screen has, as a result, the screen becomes very nasty after a slight amount of use. One and a half week past the incident, I don't think the store will contact me and I contacted their official support, one of the managers there did call me and said they either fix the TouchID or give me a replacement, all I have to do is to wait for a call from the store. As expected, the call never came. Another week past, I emailed the support again, and they said I'll receive a call later that day, again, no calls. At this point, I don't think this is going to progress anymore and the last thing I can do is to let you guys know.

They broke my Touch ID for my iPhone and told me they’re not liable in the contract. It might as well be a piece of junk now. If you want to get your phone fixed I would go to an actual Apple Store instead of wasting your time.

VERY DISPLEASED!!!! Phones don’t work when you try to call. Lied about calling me back numerous times. Had to drive to their location to get ANY information. Was lied to numerous times about what was wrong. Finally they said my PS5 was unfixable. Brought it home and opened it up myself to find missing parts and a broken ribbon cable! Called corporate and after 4 days (and more lies) they basically said “sorry about your luck, you can’t prove we broke anything”! It was factory sealed!

Told me that there were no batteries made for the iphone 6 (Model A 1688), that I had to go back to Verizon and buy a new one. I went online and found tons of batteries available.

Made appt online, morning of got reminder email. When i got there i was told their samsung station was down. Wasted an hour of time for no reason. I asked for a consideration for my troubled but they said no, offered my a phone number to call. Will not be using their services in the future.

Worst place ever j took it in for a hdmi swap because I broke the outirior part of the hdmi and they switched my Xbox out for one with fixed hdmi but broken power supply WORST PLACE EVER

I payed $184.00 to get my phone fixed. A few hours after I got home, my phone randomly started turning off and it wouldnt let me unlock to get back in, all I wanted was my screen to be fixed. Its a total scam. Take note, Im only 13. They wont fix your phone, they will break it even more. Dont get scammed like I did.