uBreakiFixReviews of ubreakifix.com

Worker told me rudley that i was too early (10 minutes). I wad given the impression from the website that repair was between $40 and $50 and was informed to buy a new device that he would charge $150 to $200. What a waste of time and gas!

Update: This place is a absolute joke! It's the next day and the guy who was suppose to be working on my computer that called out yesterday and supposed to be in today, called out again. So I went to get my computer back and found out that not only did they do absolutely nothing, they were lying the entire time about starting the process. They never touched it. It's in the same exact condition as when I dropped it off. Now I lost two weeks of work and the money for the first month of the service program that they conned me into signing up for. I'm definitely working on my refund, but I warn you, if you go to this place it's at your own risk! If they had a zero or negative number rating I would have given it that! FACTS!

Memphis, TN locations; This is one of those if I could give 0 stars I would situations. Terrible staff. Poor service. Poor communication. Poorly ran. Owner is monopolizing these shops only to hire unintelligent staff, manager/owner unable to manage situations, and overall poor service. Kept my work computer for over a month, did not start buy out process until I called corporate. Filed consumers complaint, did not respond. Terrible Asurion is making a mistake by allowing this Brian guy to monopolize these locations. He is unable to manage these locations properly. Not to mention he tried to repair my Mac book, the owner Brian or Brandon, and returned it to me saying it was all good only to travel out of the country, and find out I could not have zoom meetings, because it was not actually repaired properly. Part was said to be on order for over 2-3 weeks, but in fact there was no part at all.

I took my Galaxy Z Flip 3 in to have the front screen replaced at $575!!! I come in to pick up the phone and open it in front of the employee for the 1st time and the back falls off! This broke the front screen connector. They blame it on the pop up I had on it. This Part worked fine until they worked on it. Now it's falling apart 1st time it's opened in front of them and it's my fault?!? Now I need to pay for more parts? If I had known I would have saved the $700 and bought a new phone. They take no responsibility.

Be very wary of this company. Took a Samsung Fold under warranty in to be repaired. They said that due to physical damage on the phone Samsung would reject the repair. The physical damage they referenced was very minor scuffs on the side of the phone where the hinge rubbed the protective case. (The phone was in a hard case from the day it was bought.) They claimed that if they fixed the phone under warranty that Samsung would refuse to pay them. They suggested I pay the $500+ myself. After going around with them it came out that "Samsung doesn't pay us what it is worth to fix these phones and they only make money when people pay themselves." Thus, they try to find reasons to reject warranty claims. I took the phone the same day to Best Buy, they repaired it and never even mentioned the "scuffs." Ubreak is headed for a class action lawsuit.

My husband took his phone S8 to a U-Break it we fix it in Chandler AZ. Today we picked it up and the screen was broken on fixed but the phone was ruined. It did a round of on and off and rebooting. The operating system appeared to be rotating on and off. My husband spent 4 hours trying to get help from Samsung with disapointing results. He got worried about being scamed by this company. It cost us 250$ to get a broken phone not fixed.

I called the location in Johnson City, TN to ask if they can help me correct the settings in my email address. I explained what was going on. The guy told me they do not adjust email settings then told me it is most likely user error that I do not know what I am doing. I hung up before I told this Jerk off. Will not recommend them.

I took my 8th grade son Apple Mac Pro for repair due that he accidentally dropped it. I was told the amount will be a little more than $500 and that the part was not there they will have to order it and that I will be contacted. About 3 weeks after I was told the part arrived. I went and made first payment I was given a receipt. Notice I was never ever told or emphasize that I had a few days to pick up my item. They stay quite on that and of course they hide behind by saying is in your receipt. Which lets be real who really reads all that small writing. A few weeks after I went to pick up the Mac and I was told it was no longer there but it was taken to storage. Now imagine they stayed with the amount of the repair that I first made plus with the brand new repair Mack Pro ($$$). THE RECEIPT MENTIONS THEY MAKE TWO PHONE CALLS AFTER 60 days the items is not picked up. I WAS NEVER CONTACTED NOR LEFT A MESSAGE OR TEXT as proof they did so. Of course the plan for them is to stay with the items repaired after you have paid for the parts. Now I have a 8th grader boy struggling with homework and school work due that he has not computer now. I cant believe how little companies like them can take such a huge advantage of hard working families that struggle to give things like this to our kids for school. Talk to the manager … don’t bother they just don’t give you no options but really just say in your face your lost. Please be aware dont just trust and give your hard works money as easy. I don’t know what else to do to get this Mac back. They of course don’t want the last payment of the repair they get more money by keeping the Mac Pro. That’s why they are just closing the doors by saying there’s nothing they can do. 😞