uBreakiFixReviews of ubreakifix.com

3619 Midway Dr E, San Diego, CA 92110, United States Took my laptop in with a stripped screw holding down the SSD. All I wanted was the stripped screw taken out and the SSD replaced. Very simple easy job. Despite it costing $60 for this simple task, I thought it was better to trust the "professionals" than risk damaging the motherboard underneath myself etc. The screen is also damaged as half the time I'm met with just a black screen despite the laptop being on and the charging port is now extremely loose. I have no idea how so much damage could be done when replacing a single screw. At the store they offered me a piece of plastic to put the plastic back on. When they initially brought the laptop out from behind their curtain it would not turn on and was met with a black screen multiple times. Resulting in them taking it behind the curtain a couple times to "sort" the issue. This issue was never fully sorted as this is still ongoing. I have raised this with corporate and was told the damage was "already present". When I presented mountains of evidence this was not the case, including asking to see CCTV they apparently consulted I was told the case was closed. I use my laptop for work and I'm not unable to even do basic work as the laptop only displays the screen half the time and the hinge is popping out the case. I would DO NOT recommend this company to ANYONE! The staff were friendly, but clearly are do not take care of customers items. When I raised this at the store I was simply offered a piece of tape to put the piece of plastic back on. NEVER EVER use this company. EDIT: I went in person as was told due to the store being a franchise and the manager/owner I believe to be Mohammad A. flat out lied to my face saying it was already damaged and then said to get a lawyer and sue him and get out his store. NEVER EVER USE THIS COMPANY

I had a very frustrating experience with uBreakiFix. The Kapolei store inspected my phone and said they would do the warranty screen replacement on Monday. Since I wanted my husband to be able to use my car during the week instead of his, I called the Aiea location to ask if they could do the repair sooner. At first, I was told they couldn't do it under warranty and wanted to give me the price to pay to fix it. I then called Samsung and the Kapolei store to confirm they do. When I called back to the Aiea store a different employee (female) said, "I don't know who you spoke to, but yes, we do those warranty repairs." Samsung also said the repair should be covered under warranty. Before I made the trip, I confirmed they had the replacement screen and a technician available. But when I arrived, I was told they wouldn't do the warranty repair after all. To make matters worse, when I went back later to get the name of the employee I had spoken with, another employee initially refused to give me his name. He then started saying the repair was probably not under warranty and wanted to inspect my phone again, even though the store had already took it back already. I declined at that point. I even explained to him what samsung said and what Kapolei store said that they are supposed to fix it. All he did was not let Jordan, the other guy be held accountable, or even be accountable himself. The conflicting information, the poor communication, and the lack of professionalism made this an extremely disappointing experience. I called the main company customer service and will only be going to Kapolei store.

Worst experience I ever had, if I could give 0 stars I would. Dropped off laptop on June 26th, was charged 40 bucks for a "diagnostic fee" which was actually the ex employee Danny signing us up for a warranty for a broken machine. Lying about what we were paying for. For the next 5 weeks we were there multiple times asking what's being done, what's wrong, what needs to be fixed. Was told just a battery needs to be replaced, told any other damage was fixable. Told that it was being worked on. Danny said they had a scrap machine to take parts out of, that since it had been several weeks and was taking so long cause they were understaffed we wouldn't have to pay for parts being taken from this machine to fix our computer. We got a voice message on July 10th saying it was fixed. Get there the next day, told that was premature, that it's not done, but testing is being performed, it will be soon. We go there again and again multiple times over the next several weeks trying to find out what's going on. Always reassured it's being worked on, got my best person working on it, it will be fixed. That it boots up, that it's working just need to make sure it will be able to run and handle what you need to do. That they are performing stress tests. We get there August 3rd, see a different guy there. Was told that Danny and everyone in the store was fired for scamming and defrauding customers. He goes into our account, there was a $700 dollar repair quote we were never told. (Find out only then it needed a total motherboard replacement and battery.) Our computer was marked as "fixed" on July 22nd in their system, it was not fixed, no work was ever done beyond initial diagnostic. I had to call escalations twice to get just the $40 dollars refunded. Initially they didn't even want to refund me the 40 dollars saying we paid for a warranty and that it was covering any new damages. Theoretical New damages on a machine in their possession that was not operable. What could it even cover? Nothing. Had to talk to escalations again and again. Today told by Escalations that they weren't going to compensate us for the lost time, weren't going to do anything for us, that any promises their ex employee made, anything we were told is on him. It's our fault for believing that the store was working on the machine and if we want it fixed we will have to pay full price for everything. Full price for a computer we were told by the ex employee that it was being taken care of and fixed. Never go to this franchise. If anything ever happens, any promises are made by any employees, corporate will wipe their hands of anything and everything. Your fault for believing the employee, your fault for trusting the business to take care of you.

Ubreakifix warning! Please do not use this company for your electronics repair. I very rarely place reviews but this place provided one of the worst experiences I have ever had. I took my shattered iPad in for screen repairs. I spent $275 to repair the screens. Less than 2 months later the interior screen broke in one spot. My 4 year old granddaughter was playing a game where you tap the screen with your finger on an ice cream cone. The iPad was not dropped or damaged by us in any way. I took it into the Janesville location and they were rude and said we had clearly damaged it. When they could not show me any evidence of us causing this issue they agreed to order parts under warranty. I then left the iPad with them on June 19th. I was told I would have it back in a week. After waiting over a month I picked the iPad back up as no repairs had been performed. I called Asurion customer service and was told to take it to the store in Machesney Park, Ill. When I arrived they said this was already determined to be customer damage and took pictures saying they would try to escalate the repair for warranty and call me. Another week passed without any response. I contacted customer service and was told that no warranty repairs would be performed! These people do not stand behind their repairs and I would never recommend them to anyone! If I could rate them as zero stars I would.

On 7/22 I left my phone at ubreakifix Towson Maryland location to replace a cracked screen. I was asked to return later that evening to pick up the phone. When I arrived, the phone wasn't done and was asked to come back the next day. The next day I received an email that the phone is unrepairable. When I called the store I was told that the phone is looping between repair and regular mode. That was a surprise to me because the phone was working fine when I dropped it off. After some troubleshooting, I was told that they will need to order a new battery and a new screen in hope that would fix the looping issue. On 7/31 I received a call from Josh, the store manager, and was informed that new battery did not fix the problem. I told the manager that I believe that the motherboard got damaged when the initial repair was attempted and he agreed with me and as an excuse added that sometimes things happen. He also told me that the case was escalated to their regional manager who has the authority to issue me a compensation, and that he/they are going to make sure to "do right by me". The regional manager was supposed to call me on 8/1 but that didn't happen. I now find myself without a phone or any possible way to retrieve the data from that phone because of the looping issue. Today is 8/3 and I still haven't heard back from any managers, local or regional. I can understand that "things do happen", which is unfortunate, but I also expect the management to take the responsibility and at least have the decency to call me, own up to the mess up, and make things right

I have called them three times and left voice mails asking them to return my call since no one ever answers the phone. I have never received a call back. How rude and bad for business. I would avoid this place if possible.

I'm not happy with the service I received at the Talmage location in Toledo Ohio. The staff reinstalled a new windows on a pretty new laptop, which I'm not able to understand why, since windows come with every computer. Then, the installation was missing the drivers to finish the set up, and god knows what other things will be missing after that. Now they need a week to install the missing drivers. This is bad work, lack of responsibility, and lack of respect towards customers.

They provide false information to customers and break your items. Extremely misleading and unprofessional not to mention if you call to complain they hang up. The Evansville Indiana store