uBreakiFixReviews of ubreakifix.com

ubreakiFix damaged my display while replacing the battery. They refused to correct their mistake saying I had no proof that they damaged it. They inspected my phone before doing the repair. I had to enter my password for them to look at it while I was in the store. They knew that everything was good beforehand. They could look at their store cameras and see this. They said they could repair the display (that they damaged), but I would have to pay the full price for them to repair it. What a scam. I do not recommend working with such a dishonest establishment. I received a follow-up survey with only a thumbs up or thumbs down link regarding my experience. I clicked on the thumbs down link and got a message indicating I had clicked on an invalid link. Very suspicious if you ask me. The thumbs up link probably works just fine. If you ever decide to work with uBreakiFix beware and take precautions. Take video and photos of your phone condition and operation before you give the phone to uBreakiFix. You will need that proof it they make a mistake.

I brought in my phone to get my screen fixed. When I went to pick it up and the Face ID no longer worked and my ear piece was broken. They told us we had to pay $285 to get the screen fixed yet they broke it more. Then to get what they had broken fixed it was an extra $150. We decided it would be better to get my old screen put on and not pay the $285. When I went to pick up the phone with the old screen it had green lines all over the screen (they weren’t on there when I brought it in.)

Samsung created a ticket number and referred me to the Gaithersburg store on Quince Orchard Rd, to get my Galaxy Z Flip4 phone repaired. They did not want to accept the job and honor the Samsung Warranty Program, except that I paid them directly (not Samsung).

I was quoted $259.99 to repair my phone screen so I told them to go ahead and repair it. When I went to pick it up I was told it would be $298.99. The associate told me they made a mistake. They called the boss and he was unwilling to make it right. He said my choices were to pay the higher price or put my old screen back on. I do not recommend doing business here. This type of service is dishonest and wrong. Purchase number S21606027

Dropped my phone, a White band appeared across the screen and I could not see anything. Nothing wrong with the screen, just would not come on. Suggested to use this place by Google because I just bought the phone 3 months prior. I arrive at the store, the guy comes out of the back room doing up his pants and his belt. Clearly I was interrupting something. I told him that Google had sent me there because it was still under warranty. He takes a phone and he clamps down on it so hard that he cracks the screen. Then tells me that because it's physical damage it is not under warranty and that I would have to pay $275 plus tax. That I arrived with a phone that had a cracked screen. I now have to pay $300 to get my phone repaired that was broken basically by one of Google's technicians. Stay away from this place, at all costs.

uBreakiFix needs to be held accountable for their scams, intentionally damaged our $500 micro PC and $300 hoverboard to charge more for repair, but told on themselves because I had asked for a quote to upgrade not repair, both were running fine before we took it in, the PC was definitely not shorted out from water damage, got the diagnostic logs from the previous repair shop Compuzone Inc in Northwoods Charleston and even brought it to them again after and they agreed the PC had been intentionally damaged.

Took my phone in to repair a cracked back glass on Iphone 13 Pro Max. Phone was working fine. The phone no longer had a working power button nor were the volume buttons working. They promised to order parts and repair since it was their fault. Parts came in and were found defective. Ordered parts again. This activity all took 3 weeks. The store Charlotte Pineville Matthews called after we dropped the phone off and indicated they were having problems. There has been no method to contact the store for the last 2 weeks as they indicate their phones are inoperable and are hard to repair. WE went back before closing only to be told the phone was now totally dead. At least they are buting a new phone because they cause damage but wait another week. The store does not call to inform us of pickup day/time. Over 4 weeks with no satisfaction. I will never use again. Please avoid.

Tried to make a time through the website several times and the page just spun and spun at every try. So I called the store and asked if they had the battery I needed he said yes, but come in the next day. Next day I drive to the store and he says we don't have the battery, but he could order one. So I left the store and got it repaired somewhere else. Waste of time and effort. Store was in N Naples Fla