uBreakiFixReviews of ubreakifix.com

My pixel 6 touch screen stopped working, (no physical damage) and it was after Google's warranty period so I paid them $220 to replace the screen. It came with 1 year warranty. After only 7 months, the screen stopped working again. I went back there to get it replaced. They didn't have the parts so I had to wait for a week (I wrote what I needed when I made the appt. No one bothered to check or let me know that they didn't have the parts. I drove there for no reason. They never followed up either. I found out they got the parts only because I call them). Now I'm there for the second time and this time, they're having trouble creating warranty claim. It was taking too long so I went out to eat at a restaurant and still no progress. I call them back the next day, the same story. Can't create the claim. I'm starting to think their warranties are never meant to claim it. Update: After following up tirelessly, I was able to get the screen replaced at no cost.

Zach broke my spouse's Playstation recently after the console was taken in to the Port Charlotte, Florida location to be cleaned. Zach is slovenly and treats customers as if they're a bother.

SCAM. On 4/20 brought in an xbox controller with a faulty trigger. Paid $40 for diagnosis. Was told it would be 3-5 days. 20 days later on 5/10 was told it would be $159.99 to fix. A new controller is $116.

My fraternal twin sister got myself, my brother-in-law and her a Surface Pro 4 when it came out. Fast forward 5 or so years later my battery started to swell so I looked for places that could change out my Surface 4 Pro battery and this place came up. I took my Surface Pro 4 in and it took them a little over 2 weeks to do. When I got it back my charging port wouldn't charge and my Stylus wasn't working so I took it back. Three and a half weeks later I get my Surface Pro 4 back. My charging port works but my Stylus is still dead. I use this instead of my mouse most of the time. These people told me they can't fix it but will offer me $240 to get a used one.......My Surface Pro cost way more than that. My sister had custom programs installed on there and even purchased a backlit keyboard along with my Stylus equaling to over $1500. I can still use my Surface Pro 4 but it still gets extremely hot within a few minutes of usage but I can't get my Stylus to work. I think they tried to get the cheapest battery for my unit when the most compatible one only cost around $60-$70 and then offered to fund me the cheapest used Surface Pro 4 that's still available. They were nice enough to offer me something but I will never go back to these people again.

I had a Samsung phone that was locked because the phone wouldnt accept my password for what ever reason. i just needed a factory reset and i talked to a man at ubreakifix and explained that the factory reset was the best that they could do and estimated because i didnt know the password or the original passcode that it would cost $100. it weas close to thier closing time so i decided not to go and see what i could do on my own. i was able to perform a hard reset and had a workable phone in front of me in about 10 minutes. the actual reset only really took about 3 minuites after i watched the right video.

I made an appointment with their online form. In it I checked the box for my type of phone and that it needed a new battery. I received several texts and email from them to remind me of my appointment. I drove for an hour to make it to my appointment on time, only to have the technician inform me that they didn't have the battery my phone needed. They offered to order it and reschedule a week later. But I'm not inclined to give my money to companies that display that kind of contempt toward their customers.

This is the Tapestry Park location in Jacksonville, FL If I could give this place less than one star I would. I had several issues when leaving my phone such as a snarky attitude from the cashier when I refused to give them my passcode, but the main issue is that my phone no longer works. Ever since I had my screen repaired here a few weeks ago, my phone has never been the same. The screen wouldn't turn on properly and if I was talking on the phone and the screen turned off, I couldn't get it back on until the person hung up the phone. I was unable to hang up on the call. Tonight I had to turn the phone off to reboot and the screen just never turned back on. The phone is on because if someone calls, it rings, but the screen is black and won't activate. I have no way to answer the call or to get to anything on the phone. Do not take your phone or other devices here to be fixed.

Took google pixel6a in for free diagnostics to determine issue. The tech (professional?) Looked at the charging port and stated that there was a significant amount of dust/lint likely causing the charging issue, and if we wanted that cleaned, which should correct the issue. We agreed with their recommendation and paid for the cleaning. Afterwards (10 min) they stated that the issue was a motherboard, and wouldnt be worth investing that cost into the phone. So I requested a refund for their recommendation to perform a cleaning of the charging port. THEY REFUSED. So now we have a clean non working device. Will be reporting them to BBB, google customer service, and their home office. Would love to understand their definition of free diagnostics. This was experienced at the Pittsford, NY location.