uBreakiFixReviews of ubreakifix.com

They messed my phone up worse than it was, didn't fix anything and I watched a woman be charged out of pocket money when she had insurance because they made her believe they had her phone screen in but then charged her for out of pocket for them to go pick up the screen somewhere else. Over 7hrs they told me they were fixing my phone. They gave it back broken worse so I went somewhere else and in 1 hour they replaced the missing screws, removed the excess glue, they replaced the damaged antenna and put the right screws where there were wrong ones had been placed which happen to things I can't access so how the screws went missing could only be answered by the only other company that I opened my phone. Ubreakifix doesn't allow the costumer to see what is being done where the other company was done with me watching every part they touched so I KNOW they were honest about what was wrong. I'm personally disgusted by how the company ubreakifix treats people and products in this place

This is for the Bethpage NY location. I have been lied to by multiple employees. And they killed my previously-functioning MacBook Pro. It's dead. Now I have to go to small claims court, because they turned this into a circus. I took a video inside their store before I dropped it off Wednesday, for my insurance company. It was functioning normally. It just had some wax on the outside. Now it is completely DEAD. They quoted me $100 at first. I've now checked prices at other uBreakiFix branches, and found out that an outside cleaning is about $30. The same day, they called me and asked for another $50, because they said that wax had gotten under the keys and gotten onto my motherboard. They had me pick it up 24 hours after I dropped it off. I got home, turned it on and plugged in my external hard drive to do a backup. The backup took 5 minutes, because I had done one ~3 weeks ago. In that 5 minutes, my trackpad started going haywire. The pointer was moving all over the screen like I was choosing folders, then scrolling all the way down, and repeat. I tried to shut it down, but couldn't. If I clicked the top menu, it just scrolled back and forth through that menu. So I shut it off using the button. I called this location the next morning, and they told me to bring it back in. Then I tried to turn my laptop back on, and it was COMPLETELY DEAD. I called them again to let them know, and then brought it in. When I got there, I showed manager Ryan that it was dead, and now doesn't close properly. He kept accusing me of having liquid damaged my laptop. That's not accurate. Wax is a lipid. It doesn't conduct electricity the way water does, and wouldn't damage it in the same way. If any wax had actually gotten in at all. I have never been given any proof that there was ever wax on my motherboard, despite asking. I called on Saturday to find out what happened and was told that they were waiting for the tech Tommy who did the work to come in on Monday. Then I was called by a different tech Diego on Sunday. He said that he got the computer on, but it would only boot into safe mode. He also couldn't get the password to work for a good 10 minutes, I don't know why. He took it apart while I was on the phone. So I suggested that if Tommy cleaned the motherboard, maybe he damaged the motherboard. Diego then told me, that Tommy told him on the phone that he didn't even open the computer, so he couldn't have damaged it. So which one is true? Either they scammed me for extra money, and didn't open the computer or clean the motherboard at all. Or, they did open the computer, and they're lying about it to avoid taking responsibility for having damaged it. When I spoke to the manager Ryan about this today, he told me that there was no way that Diego could have spoken to Tommy on the phone on Sunday. Even though Diego was happy to tell me 2 or 3 times that he did. When I came to pick up the computer today, it was handed to me on and in safe mode. I hit restart. It took a couple of minutes to restart. When the Apple insignia came up, it flashed with lines across the screen, and then went back to the Apple insignia. It never did that before I left it at this store. Then I turned it off, and tried to turn it back on, and it is now DEAD AGAIN. Ryan has been consistently rude, arrogant and condescending every time I've spoken to him - twice in person, and on the phone. He was happy to hand me back a dead computer, along with some more rudeness and condescension. I asked for a full refund. He gave it, but seems to think that refunding me makes all of this better? It does not. I gave them a laptop that needed some wax cleaned off the outside of it. They've given me back a laptop that a) IS DEAD, b) still smells like wax, c) doesn't close properly, so body damage? Who knows about the trackpad damage. Ryan refused to give me a written diagnostic report of what work was done. He refused to honor the 1-year warranty printed on my receipt, saying he's not liable for "after repair damage". He refused to let me speak to any of the 3 store owners, even when I asked for them by name.

On July 2, 2024 I took my 60gb PS3 for them to repair due to overheating issues. One week passed by, never heard back from them so I called them for repair updates and told me they couldn’t fix it so they told me to file a claim which I did and took it to a different location. After I dropped it off they told me that they ordered the parts and would call me when it’s ready. Three months passed by never heard from them so on October 3, 2024 I decided to stop by and I asked them for updates, they told me they couldn’t get the parts and sent me to another location which was starting to stress me even more. But to keep calm I proceeded to go to that third location to find a solution. After I sent it in, a few days later they told me that the thermal paste needed to be replaced and did it afterwards. After they finished working on the PS3 I picked it up and after I took it home to turn it on, it overheated much worse to the point that the system died(Red Light of Death). Eventually I got a new replacement on eBay and informed me that if I ever face issues like that again, then I can rely on them which is what I’m planning to do from this day forward. Bottom line, they may be highly skilled technicians but when it comes to complex repairs like this they don’t have what it takes and if they tell you otherwise don’t trust them.👎

Had a couple of sticky keys on my MacBook Pro keyboard. Took it in to see if they could repair them. Then called and told me I needed a brand new keyboard. $599 for the board, not sure what the labor would be. I declined the replacement, ended up watching a YouTube video and learned how to clean the under part of the keys with a toothpick and alcohol. Keys work great. My big question to ubreakIFix, you have these highly skilled techs, but they went with this huge replacement instead of a simple cleaning that would have corrected the problem. This lesson cost me $63, but I know this, I will never ever go to a UbreakIFix facility again.

Took my galaxy s 22 ultra in for rear glass repair. Phone was given to the tech with no damage to the front screen or case. Phone came back with scratches to the front screen and damage to the top frame.

Had phone screen replaced in May 4 months ago and now screen pixels have gone bad black dots and a pink line in screen no damage to phone or screen at all and refuse to honor the year warranty claiming I must have dropped the phone and caused the screen to go bad!! Phone is in mint condition how to refuse a broken screen warranty when it isn't broken or cracked. Very unethical business practices and just be aware if you speed 400$ for a new screen if there is any issue they will not honor the 1 year warranty pathetic business

Saturday 10/5/24 I brought my MacBook pro laptop to have a battery replacement. When I got home I noticed three keys on my keyboard were not working, despite them working just fine pryor to my bringing it to the store for the battery replacement. When I traveled back to the store to inform them on 10/6/24 and hopefully get it fixed, Angelica and Noah were not helpful despite Noah being the one who initially replaced my battery. They both said that Chris had the final say of what could be done and that Noah would call me later that day once he had spoken to Chris. I did receive a phone call from Noah and the only options I was given was to have them put the old battery back in and get a refund or to buy a keyboard replacement. This cannot be legal, especially since I did not sign a waiver. My keyboard was not damaged when I initially brought in my laptop but NOW it is and no one is taking responsibility for it. Despite many negative reviews on Yelp, I still brought in my device thinking how hard could it be to just replace the battery? Apparently I was wrong. Between the lack of integrity, incompetence, pi$$ poor customer service and no responsibility for the damage they caused FOLLOW UP POST*** Once I escalated my complaint of my damaged keyboard by Noah to the corporate office, this is the response I get. Seems like no one is taking accountability... stay away from this company at all costs. Hello Miah, I was able to speak with the store and the District Manager. After speaking with you on the phone Wednesday I reached out to the District Manager and they reached out to the store. The store manager was diagnosing your device. Diagnostics take some time up to 2 hours. You then got upset when the host began working with another customer while the store manager was diagnosing your device. I do understand your frustration, but the store must continue to operate as a business. This continued to escalate and the store, with the approval of the district manager agreed to revert your repair and provide you a refund. Typically there is a non-refundable deposit on PC repairs, but they refunded you the entire amount except for $3.33, which they provided in cash. This entire interaction is recorded on the store surveillance. Looking through your case the device when it was dropped off was completely dead so they were unable to perform any incoming diagnostics. This means we can not confirm the keys were working prior to the repair. Kind regards, Erin L. Case Manager | uBreakiFix by Asurion Phone: 1.877.320.2237 Option 1, ext. 3176| Mon-Fri 9 AM to 5:30 PM EST

I was given an appointment to bring my MAC to the store and upon arrival i learnt they dont have tools to open the machine and i had to drive back. They are very unprofessional.