Tammy A.
I am still waiting for my glasses
I am still waiting for my glasses. Needs to fid a faster way the get them done and to the customer

Shop EyeglassesShop SunglassesExcellent quality prescription eyeglassesUblins established in 2019, our brand has been committed to providing high-quality eyewear products that combine functionality, style, and innovation. We believe that eyewear should not only enhance one's visual experience but also make a unique fashion statement.One of our key strengths lies in our wide range of eyewear collections, catering to various age groups and styles. From classic and sophisticated frames to bold and avant-garde designs, we offer a plethora of options to suit every individual's unique fashion sense. Whether you prefer vintage-inspired frames or modern, minimalist designs, our brand has something for everyone.Premium customer serviceOur brand also prides itself on its exceptional customer service. We believe that every customer deserves personalized attention and a seamless shopping experience. Our knowledgeable and friendly staff are always ready to assist customers in finding the perfect pair of eyewear that not only suits their needs but also complements their unique style.
Ublins (ublins.com) has 1,216 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Tammy A.
I am still waiting for my glasses. Needs to fid a faster way the get them done and to the customer
Robert
My first set was not as expected I paid 10.00 for a new pair, arrived and lenses are loose. I give up
Response from UblinsAug 14, 2024
Dear Customer, Thank you for posting the comment and bringing this issue to our attention. Concerning this issue, could you please offer some photos of the glasses to our customer service department([email protected])for checking? If the lenses are loose or pop out, we are willing to remake the glasses and reship to you, at our cost. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.
Manon S.
My glasses came in sooner then expected and they are beautiful
Sharon P.
I had never heard of you ublins but I did a Googe search looking for a certain pattern/design of frames. Ublins came up with Sunglasses & pattern of frames I was looking for. I place my order about 3 weeks ago. I received glasses- very nice however, the pattern on the glasses distracts my line of sight and I'm unable to see clearly if I were to wear these sunglasses. I've reached out to ublins regarding a return at least five times. I've made my request through both chat and emails. I'm a DISABLED with a limited budget. They say they created a ticket #5472P but I've had NO RESPONSE or commitment on my return or the refund of 50% as I do not see anything I need a wish to order through this company ever again because of this type of treatment- they say they do not have a FULL refund policy and that I could get a credit or get 50% of my original form of payment. I gave them my response, but still have not heard anything back to RESOLVE my return/refund request I'm STILL WAITING
Response from UblinsAug 9, 2024
Dear Sharon, Thank you for posting this comment. There might be some misunderstanding. We emailed you about the details of returning, but without any response. And we didn’t received any returned glasses from you. We really understand your moods, concerning this issue, you don't need to return the glasses to us and you can deal with it by yourself, we will still issue the refund for you. Can you accept this solution? We'll always offer high-quality service to our customers and we will do our best to meet your needs. Looking forward to hearing from you and resolving this matter promptly.
sbrown
Glasses arrived less than the expected time. Prescriptions were correct.
Tammy P.
My glasses are fabulous!
Donna B.
Your product did not fit will on my glasses and your return policy was horrible. Will never purchase from you again
Response from UblinsAug 7, 2024
Dear Donna, Thank you for posting the comment and bringing this issue to our attention. We offer 30-Day Easy Return & Exchange. We feel so sorry that our products didn't get your satisfaction. We sent the details of returning to you, but without any response. We'll always offer high-quality service to our customers and we really hope that we can resolve the issue in a way that satisfies you. Could you please tell us is there anything we can do for you? We will try our best to meet your needs. Looking forward to hearing from you and resolving this matter promptly.
Deborah
The prescription was perfect and the frames are beautiful but please be aware that the plastic frames is impossible to adjust if they are too tight behind the ears. Customer service was good but time consuming.