UblinsReviews of ublins.com

Fit, comfort, style, customer service! They have it all!

This is my second purchase from Ublins. I found their site to be very easy to navigate,the prescription so accurate I could weep (with joy),and the price? Ridiculous! In the best way. They had a sale I wasn't expecting so I was able to buy a frame and prescription lenses AND GET A FRAME AND PRESCRIPTION LENSES FREE! Thank you Ublins, from a very broke but grateful woman!!! Both times the orders arrived in the time frame specified on the early end.

I had forgotten that Canada post was on strike when I ordered which is how all of my orders have come. I contacted them and they assisted in resolving this issue quickly by using a different courier. I have approximately 10-15 pairs from Ublins and I love them all!!!

The glasses that that I purchased fit my face good and they were delivered at a decent time and I will purchase more. Thank you.

By far the worst company I've ever purchased glasses online. The glasses I ordered, the lenses were hanging over the frame. Reached out to customer service and they assured me they would resolve the issue. After weeks of no communication, I reached out to customer service to see how the matter could be corrected. I wanted a refund after about two weeks of back in forth. Customer service decided they didn't want to provide a refund, but would redo the glasses. According to customer service I needed different frames because the ones purchased would continue to have an issue based on my prescription. I pick out the recommended frames customer service sent links too. After another two weeks, customer service sent me a picture of one of the frames with a redo on the lenses. The lenses were still hanging over the frame, after following Ublins recommendations. Initially, I was told not to return the original glasses ordered, but then customer service requested I send them back. After over a month, not counting the 3 weeks it took for the original glasses to be shipped. My issue is still unresolved. Ublins has cute frames, but customer service is horrible and the quality is poor for the cost. Ublins has the most expensive glasses, and they still don't make a quality product. I can only recommend using other sites. Reply to Ublins: I have all email threads where I offered to cover the difference, I just wanted my glasses done correctly. Ublins stated via email that you would correct the issue with the lenses so they would not hang over the frame. The remake picture sent didn't correct the issue, so Ublins stated they could not continue forward with remaking the glasses. I refused what you offered because it was not of good quality and it didn't show that I was valued as a customer. The only thing I requested was that you correct the issue as you promised. The other issue was the time frame in which it took to get things done...it was weeks of back in forth. It could have been easily settled when I initially requested the refund. I could have sent the product back, but Ublins insisted that it would correct the problem.

I never received my glasses due to a mess up by Canada Post. I requested a refund from you and you refused and would only give me a replacement pair. They still have not shipped and I'm worried I wont get them again because Canada Post is now on strike and not delivering packages, as I explained to the customer service agent.

I love the frames beautiful 😍

Original Review, November 4, 2024, ONE STAR: The lenses distorted everything. Made me feel like I was dizzy. I tried to reach out to customer service and they kept asking for a picture of the glasses so they can see what’s wrong…. The lenses distort things, a picture isn’t going to show that. I have used other companies and had good service, even with issues. I will not use this one again. Update January 2025: Ublins did send me new glasses, but made me pick different styles than I originally wanted. The new glasses, a square and a cat eye style don’t distort like the original round pairs I ordered, but to be honest, I probably will never wear them. The original style I wanted was the only reason I ordered from Ublins in the first place. It also took from the original order day in October 2024 till January 2025 for all of this to be resolved. Including a time were they didn’t ship out the replacements because they were waiting for me to update the review BEFORE I even received the replacement. I appreciate that they did send me something different, however based on the styles they offer and the fact my favorite shape glasses, round, distorted so badly, I will still not use Ublins again.