UblinsReviews of ublins.com

Response from UblinsMay 9, 2025

Dear Customer, Thank you for posting this review. Please don’t worry, if it doesn’t work, please contact our customer service department([email protected]), we are willing to remake the glasses and reship to you. We'll always offer high-quality service to our customers and we will do our best to resolve any issue to your satisfaction.

Response from UblinsMay 8, 2025

Dear Customer, Thank you for posting this review and bringing this issue to our attention. There might be some misunderstanding. We are so sorry that we didn’t receive any emails or messages from you. And we have never received any complaints under your orders. Did you send to the wrong email address? Concerning this issue, could you please offer some photos of the glasses to our customer service department([email protected])for checking? Once locate the issue, we will know how to do next. If the lenses accidentally popped out during transportation, we are willing to remake the glasses and reship to you, at our cost. About the frame size, we have shown all the size details, including the frame weight under the Product Description of each frame. If the frame is unfit, you can contact our customer service department([email protected])within 30 days to do exchange or get other solutions. We'll always offer high-quality service to our customers and we will do our best to resolve the issue to your satisfaction. Looking forward to hearing from you and resolving this matter promptly.

Response from UblinsMay 7, 2025

Dear Pele, Thank you for posting this review and bringing this issue to our attention. Concerning this issue, could you please email photo of your prescription paper to our customer service department([email protected])for checking first? Because customers often fill in the wrong prescription. If your prescription is correct, please also don’t worry, we will properly deal with it and ensure you a satisfactory shopping experience. Once locate the issue, we will know how to do next. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.

Response from UblinsMay 6, 2025

Dear Toni, Thank you for posting this review and bringing this issue to our attention. About the frame, we have shown all the size details, including the frame weight under the Product Description of each frame. You may not have noticed it. About the lenses, we checked your order, finding that you selected the lowest lens index, not the thinnest and lightest lenses; according to your prescription, you need to select higher index lenses, the glasses will be lighter. After submitting the prescription, the suitable lenses will be automatically recommended on our website for your reference. Please don’t worry, about this issue, we have let our customer service department contact you to offer the solution. We'll always offer high-quality service to our customers and we will do our best to resolve any issue to your satisfaction. Waiting for your early reply.

Response from UblinsMay 3, 2025

Thank you for posting this review. So sorry for the late response due to the May Day holiday. We have emailed you about the details of the exchange, please check it. If you cannot find the email, please check your spam or junk folders. Looking forward to hearing from you and resolving this matter promptly.