Ashlie M.
Getting Frustrated
I’ve ordered from Uaplg on 3 occasions. The 1st order was super smooth & my son was very happy with his shoes. My 2nd order didn’t go so smooth. In early April I placed my 2nd order. About a mth later I receive an email stating Uaplg is having issues with getting the product/delivery. About a week later I receive another email giving me 3 options for my order..continue waiting, cancel order/get credit, cancel order/refund. I forgot to respond. A week later I received an email stating the order was canceled/refund would be given. Two weeks later & I never received refund. I emailed Uaplg. They responded quickly & I received the refund in a timely manner. In the mean time (my 3rd order) I reordered the same shoes. I received an email acknowledging my order but It’s been over 2 weeks & nothing’s been shipped nor have any email updates been sent out. I’m starting to get really frustrated. I feel as if Uplag is posting shoes they don’t have & putting the customer on hold until/if Uaplg can find that specific pair of shoes.
Response from UAPLG.COJan 27, 2023
Hi Ashlie, We are glad to hear that you first order with us went smoothly and we thank you for ordering with us again! Our most sincere apologies that it our service was not up to standards the second time round. Some pairs may face stock issues due to high demand and they go out of stock before we can update our site, especially if they go out very quickly. We have raised your feedback to the relevant teams to ensure that adjustments and improvements are made on our end to serve our customers better in the future! Do reach out to us via email at [email protected] if you have further concerns with the new order you have placed. Thank you once again for shopping with us!