Europe Emirates GroupReviews of uae-eu.com

Poor customer service. The creation of the company and subsequent licence and residency was very good and flawless. However, you only later learn (because they don't tell you) the package does not include legally required tax registration with the UAE authorities, does not include accountant registration (also legally required). I found an alternate provider so needed an NOC letter from them which took me 3 weeks to obtain. NOC is a 1 paragragh letter from them to confirm they are not acting on behalf of our service any longer so another can take over. For this, they charged 900+VAT (approx £200 GBP). The internal services do not talk to each other effectively and left me having to pay a fine for failing to register the corporation tax with the authorities. When in country, despite knowing I was there for only 2 weeks they failed to mention you need a mobile number registered in UAE for obtaining a bank account. So this was very difficult to obtain also. Overall, the physical obtaining of company licence and registration as well as residence was very good. What was not good is the complete lack of service for remaining legally compliant, moving away from them took weeks instead of days as they tried to keep hold of me as a customer and the thing that really frustrated is that when I started the process the sales team were happy to say they could refer me to people to help my business get off the ground (individual name removed), which never happened. (Individual name removed) was requested so many times for NOC which was delayed and requested Zoom meetings with manager (Nikkila) to attempt to retain custom and find out what they can improve on. Then after the awful experience which led to my wanting to leave the service, they charged me for the very simple NOC letter (individual name removed) I want to be fair due to the company formation and residency team doing a great job, but overall, would not recommend due to legal compliance issues not being included in the service cost, introduced to me a shock later on when adding my wife to the company, and then subsequently attempting to get away from the service proving far too difficult. The company requested individuals working on our formation to be removed, which I have done, in the hope the review cannot be challenged further. It was only first names to show this to be an authentic review, but this has proven too much for them now in September 2025.

I was their client for 3 years. First of all they are at the top of prices. Meaning they are high. Very expensive. Secondly, they tried to improve and implemented a CRM system which then, they were not able to properly manage. I got messages supposedly from my contact, but from a "no-reply" email account which makes replying to them inconvenient. I mentioned the issue, they didn't change it. Third, they started growing their staff structure and at a point, for a single service, I was approached by 4 different people, and I had to explain everything to all 4 of them. The account manager, The collection (who manages the invoices) manager, the assistant to the account manager and someone else. This is ridiculous for a renewal license process. On top of that, the owner can be arrogant. He seems nice at the beginning, then he is not able to take feedback and faces you with his confrontational style. Afterwards, he did offer me some adjustments on the pricing for one of the required procedures, however. When I said their prices are the highest, just think of a 2400 dollars from them, compared to a 750 dollars from the competition. Ridiculous. UPDATE: After I submitted this review, they asked Trustpilot to remove it arguing the period of our professional relationship dated longer than a year ago being this incorrect. I received their last invoice 6 months prior to the first time I submitted this review. After they lost that cheating argument, and my review was again approved by Trustpilot, they asked to the Trustpilot management to remove it again because I mentioned the name (without Surname) of some member of the team. So, they are trying to hide my opinion which is fair and accurate. I had rated them 3 stars first because of course they are very capable to provide the services they offer, however, the professional - one to one touch, and as I mentioned their internal organisation is not good, aside from the pricing point. Now, after the trickery approach they took handling this simple review, they deserved just 2 stars from me.