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WATCH OUT! Terms rewritten four times in 15 months — never with the contractual notice
I engaged this company in 2025 to incorporate and administer a UAE free-zone company. The contract I signed was reasonable: small defined subsidies, a free No-Objection Certificate (NOC), and a requirement of 30 calendar days' written notice before any amendment of the terms. Everything below is documented in writing, and I hold every document: - At least four different versions of their Terms & Conditions appeared within 15 months, each attached to an invoice or renewal document, each more onerous. Exit-related charges grew from AED 4,500 to AED 7,500 to over AED 10,000, under four different names ("Embedded Subsidy", "NOC fee", "compliance-retention fee", "NOC administration fee"). The contract I actually signed makes the NOC free of charge. - I asked repeatedly, in writing, which communication constituted the required 30-day amendment notice. I never received an answer. The written reply was: "We do not intend to enter into further debate." - The "final" renewal agreement containing new terms was first sent to me for e-signature the day before my licence expired, with a note that AED 50 per day would apply after expiry. - I offered in writing, before expiry, to renew immediately on the terms I had signed. Renewal was never offered on those terms. The licence expired, and government fines accrued daily. - A later renewal invoice arrived with my original signed terms attached — while a footer note stated that payment would bind me to a different, never-signed 2026 version. - On WhatsApp I was told renewal "has to be done through us" and that a direct request to the free zone "may not go through". Two months later, the same company stated in writing to the free zone that renewal is separate from the NOC and that I could renew directly. - Unsigned 2026 versions I was asked to accept included clauses threatening criminal complaints over Trustpilot and Google reviews. If you use this company: read every attachment to every invoice, compare it word-for-word against what you signed, and keep everything in writing.
Response from Europe Emirates GroupOct 12, 2026
We welcome questions about our agreements, fees and renewal processes, and we are ready to investigate any concern against the relevant documents and correspondence. We requested your identifying details privately through Trustpilot, but you declined to provide them. You do not need to disclose anything publicly—your company name or client reference supplied privately would allow us to locate your account and address each point. Your review describes previous exchanges with our team. If those exchanges relate to your account, providing a reference should enable us to trace them and review the full history. Without that information, we cannot establish whether this review reflects a genuine client experience. Your refusal to help us identify the account raises concerns about its authenticity, although it does not by itself prove that the review is fake. Our invitation remains open: please contact us directly or respond privately to the Trustpilot information request. We will review the signed agreement, the fees and terms you reference, and the renewal and NOC correspondence, then provide a documented response. We believe transparency means examining the evidence and answering specific concerns. We are ready to do that and ask for your cooperation.


