A.Holt
Cancelled trial account, charged anyway
I signed up for a trial account. Several days before the end of the trial, I went to cancel my subscription. Their site doesn't allow cancellations except through "submitting a ticket", which I did, and I also contacted customer service to request cancellation. They received my ticket and chat request and several days later, charged me anyway. Update: They cancelled the account and reversed the charge / refunded the amount that I paid.
Response from TypesyMar 27, 2021
We apologize for the delay in answering your request. Our policy is to respond to customers in 1 hour or less, and we are sorry if this did not happen in your case. We were experiencing a large increase in demand. We are glad to hear that the charges were reversed.



