Elisabeth K.
Appalling Service, Incorrect Products, and Zero Accountability
Absolutely disgraceful experience dealing with Lewis and Production Manager Ron Izac. We provided exact internal dimensions, paid in full, and received boxes that are too small and completely unusable. Their proposed solution? Make us pay an additional 50% for a replacement batch to correct their mistake. As if paying once for unusable products wasn't enough. After we requested a refund, Lewis ignored our repeated emails. He copied Production Manager Ron Izac into the correspondence, who has been equally unresponsive. Our October 15 email remains unanswered, phone calls go unanswered, and support emails lead nowhere. Expecting customers to pay extra to correct an order that was manufactured incorrectly is outrageous. Ignoring them when they refuse is even worse. Manufacturing mistakes happen. Passing the cost onto the customer and then refusing to communicate is unacceptable. Terrible customer service, no accountability, and a complete waste of time and money. I strongly caution other businesses against trusting this company with their orders.