Steve S.
Poor customer service
Got my product delivered and package was thrown on my driveway opened up 3 of the 6 containers and 2 were filled halfway when I contacted the company they did not offer to send me new ones just that they were filled to 2 ounces well I am not a rocket scientist but if I get a 2 ounces jar it should be filled to the top poor customer service will not buy again I also sent her pictures and told them they need to do quality control and may need to calibrate the machine I wish I could add the pictures I send them but I do not see where to attach them
Response from twisteddough.shopAug 3, 2026
Hi Steve, thank you for taking the time to share your feedback. We take product quality seriously and looked into this closely. As discussed in the email exchanges, some settling of contents can occur during transit, and the photos you sent (including the hazelnut jar) helped us confirm that's what happened here. We verified the net weight met our stated fill amount, so you received the full product you paid for. Our Head of Customer Experience, DJ, followed up directly with you on this, and we appreciate your suggestion about machine calibration — though our jars are actually hand-filled to precise weights rather than machine-dispensed, so that wasn't the issue. We're sorry the outcome wasn't what you hoped for. We stand behind the quality and accuracy of what we ship, but we're always glad to keep the conversation going if you'd like to reach out again.


