TVGReviews of tvg.com

Response from TVGNov 9, 2022

Hi Ralph, I'm sorry to hear that you had a bad experience, it does look like you were given some incorrect information. You can find the odds for both future pools at the link below. These odds are locked in and determine payouts on winning future wagers. https://breederscup.com/futurewager?tab=betting-101 Regarding deposit fees, we do not charge a percentage on any deposits, deposit options that require a fee have the fee amount based on the type of deposit being made. We have multiple fee free deposit options available, which you can find at the link below, as well as regular promotions that waive credit and debit fees. https://support.tvg.com/s/articles/Deposit-Options Thank you, TVG

Response from TVGOct 26, 2022

Hi Gerald, Here is some information regarding the change to FanDuel TV. What’s changing? • Wagering via the TVG app and TVG.com does not change in anyway, customers do not need to do anything with their TVG wagering account • TVG Network will becoming FDTV, TVG2 will become FanDuel Racing, Watch TVG will becoming FanDuel+ • You will find everything in the same place as before, the location of the Network on your TV is not changing • While the network plans to add some sports programming in the early morning, horse racing coverage from noon ET till midnight will remain unchanged • The same talent will be presenting racing on the network; Todd, Christina, Simon, Britney, Mike, Gabby, Scott etc. will continue to lead the coverage on the Network FanDuel is one of the most recognizable brands in sports, the rebrand from TVG to FDTV will bring greater brand recognition and new customers to horse racing. We have an ongoing commitment to grow the audience for horse racing and the sport is integral to our business in the US and globally. FanDuel will continue its sponsorship of marquee racing events under the FanDuel brand (e.g., Breeders Cup) as well as its support for Thoroughbred Aftercare and for the Permanently Disabled Jockeys Fund. If you have any additional questions, please let me know. Sincerely, TVG

Response from TVGOct 25, 2022

Darius, Thanks for the review, if there is any assistance you need, we suggest you reach out to our customer service team so they can help you out. You can contact our customer service team by going to the support URL below or emailing us at [email protected] https://support.tvg.com Thanks again - TVG

Response from TVGOct 17, 2022

Juan, We're sorry to hear you have issues withdrawing your winnings. TVG has many ways to receive your winnings including some that are as quick as next day. We recommend looking at our support article at the URL below. There you can find the solution that works best for you. https://support.tvg.com/s/articles/Withdrawal-Options We sent a separate message privately asking for some details to better understand your review. Thank you, TVG

Response from TVGOct 15, 2022

Hi JM, I'm sorry to hear you are having technical trouble. It sounds like your device is having a hard time loading the site. I'd be happy to assist, but I'll need a bit more information from you. I've sent a separate message privately asking some details, please reply with your full name and what device you are using and we'll walk you through it. Thank you, TVG

Response from TVGSep 20, 2022

Hi Kellye, We've sent you a separate message asking for more information. Please reply to that message and we may be able to address this for you. If you are seeing money come out of your account when placing bets and not seeing those bets, we would urge you to reach out to our customer service team who are standing by to resolve any issues you might have. Thank you, TVG

Response from TVGSep 12, 2022

Cory, Unsure what happened exactly during your contact, but it shouldn't take anyone 7 days to get a response from any company’s customer service team, including us. TVG has support staff standing by 7 days a week during normal business hours. Gladly though, after you reached out our customer service team was able to credit your account for the signup promo that was not showing on it. If you have any questions, please feel free to reach out again, our teams are waiting by to help make things right. Thanks for your response. -TVG

Response from TVGSep 8, 2022

Remo From CT, Apologies that the instructions to our signup offer did not seem clear enough. We work at communicating as effectively as possible and we are sorry this failed you, but I'm glad to see our customer service team was able to credit your account and override the system when you contacted them about your wager not being counted for the signup offer. If you have any questions, please feel free to reach out again, our teams are waiting by to help make things right. Thanks for your time! -TVG