TVGReviews of tvg.com

FRAUD. They offer promotions without intending to abide by them. They offered a money back guarantee if your horse hits 2nd or 3rd on a win bet. However they did not tell anyone there was a 10$ limit to the money back guarantee. They stole so much money from so many people. Now they are calling and sending harrassment emails trying to focus on my supposed inappropriate emotions after getting robbed instead of the inappropriateness of thier own crime. DO NOT DO BUISNESS WITH THESE CRIMINALS!

CUSTOMER SERVICE IS HORRID. Just trying to fix a $10 refund for their “SPECIAL” was a never ending nightmare. I was on with a guy Dylan who kept giving me bogus explanations (never ending loopholes and “gotcha” tricks) of why my bet refund or credit was ineligible. After he told me I never even made the bet I had to email him the screenshot. At this point I’ve been PAINFULLY going through their prequalification customer service process in and he tells me he’s going to take a break and put me on hold for another 15 minutes. I’m not making this stuff up, I have the screenshots to prove it. In my humble opinion you should RUN FROM THIS COMPANY IF YOU CAN. VALUE YOUR PIECE OF MIND. I DO NOT TRUST THEM AN INCH AND THEIR CUSTOMER SERVICE IS DOWNRIGHT INSULTING.

I’ve been a TVG customer for over 7 years. On 9/8/20 I made a bet online through my account at TVG at Indiana Grand R1. I won a $23.60 exacta and was never paid by TVG. I’ve sent emails and tried customer support asking for my winnings to be deposited into my account and they have ignored me. I’m seriously considering closing my account because I’ve been defrauded. They are using COVID 19 as an excuse to rip off their customers and I’m through with them. I’m signing up with their competitors.

Something has drastically changed when trying to join TVG. After filling out the application, and WAS approved,(I verified that: 1:I am are a legal resident of a wagering state and 2: Of a legal age to wager. 3: I did NOT fail the initial the initial verification for various reasons, such as a recent move, ( HAVE NOT MOVED IN OVER 20 YEARS) 4: THERE WAS NO name change, or typos in my attempt to sign up. AFTER "APPROVAL" I was told to contact customer support, which then began to ask me questions which would put my privacy in jeopardy. I was asked for my drivers licence, A picture of me HOLDING the drivers Licence, Copies of Electric , or insurance, or other bills, and more.It was decided that its best not to join, as this TVG may have become a scam. As someone with Government security Clearance in my work in Government projects the materials and info requested exceeded Government regulation.. It is also surprising that no credit card info was requested.I urge anyone to think twice about giving out so much critical information. TVG is NOT worth the risk.

Customer service is nowhere to be found. It’s appalling they treat their customers like this.

I sent in photo verification of a group of wagers that were incorrectly graded as a loss, when I’m fact they were winning wagers. Even after sending in photo verification and the necessary backup, all customer service said was that they would look into it, yet they never got back to me. Furthermore, I sent in photo verification of horses that were scratched but the wager was graded as a loss opposed to being refunded. Again, I was told they would look into it. TVG’s customer service is horrendous. It’s not a large amount of money by any means but I’ve taken my complaint, along with proof of my concerns to regulatory commission.

Be aware that this app closes bets before all of the horses are loaded into the gate, which is not fair play in my opinion. There are plenty of other apps and sites to use. Try those before you use TVG.

Last Sat I placed single wagers on several races. This day happened to be Belmont Stakes Day. My last 2 wagers were both duplicated and my acct was charged double. I used there chat and the agent on Sunday was as rude as you can get insisting it was all my fault that they never make mistakes. The next day being Monday I called and voiced my complaint and they said they would review it and get back to me. They did email me and said they would deposit the duplicate wager amt back into my account and apologized. This never happened so I called them back and was told money would show up over night and sorry for inconvenience. Again this never happened. It is so frustrating dealing with them as it takes hours before they return calls. I know I am just a little guy in the pot but my money is important to me. I will be closing my acct and signing up with a competitor. This company really doesn't care about there customers and has the absolute worse customer service.